Associate Director, Commercial Learning – Field Skills

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $171k - $235.5k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Biogen

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🏭 Manufacturing

🧬 Biotechnology

Healthcare • Manufacturing • Biotechnology

Biogen is a biotechnology company dedicated to discovering, developing, and delivering innovative therapies for people living with serious neurological diseases, including Alzheimer's disease, multiple sclerosis, and spinal muscular atrophy. With a strong emphasis on research and development, Biogen continues to advance the science of neurology through clinical trials and strategic partnerships, while also striving for access and health equity in healthcare.

📋 Description

• Own the customer engagement skills capability across Biogen’s North America commercial customer-facing teams • Lead short- and long-term learning strategy for North America customer-facing teams • Define core selling and customer engagement competencies by role and tenure, including assessment approaches • Build scalable development pathways from onboarding through advanced proficiency across roles and therapeutic areas • Design and deliver learning programs in live, virtual, and blended formats • Cover consultative selling, business acumen, customer engagement, and value-based dialogue • Establish and maintain a consistent customer engagement framework across brands and therapeutic areas • Embed customer engagement capabilities into brand and disease-state learning programs • Collaborate with Field Leadership Development and Account Management on an integrated capability-building and coaching ecosystem • Advise Commercial, Patient Services, and field leaders, recommending solutions tied to business outcomes • Measure learning effectiveness and connect capability development to performance results • Evaluate and implement emerging learning technologies, including AI-enabled coaching and practice tools • Manage external partners, vendors, budgets, and program governance • Engage with field teams to identify skill gaps and recommend targeted interventions • Ensure learning initiatives comply with Biogen values, policies, PRC requirements, and applicable SOPs • Travel domestically up to 30% for field engagements, workshops, regional and national meetings, and headquarters visits

🎯 Requirements

• 8+ years of professional experience in the pharmaceutical or biotech industry • Minimum of 5 years in field sales • 3 years in Commercial Learning, capability building, or a comparable discipline • Demonstrated experience building a program, capability, or function from the ground up within a new or evolving organization • Experience developing selling or customer engagement capability across multiple brands, business units, or therapeutic areas preferred • Experience supporting product launches and/or Neuroscience, Rare Disease, or specialty care brands preferred • Experience in reimbursement, key account, or buy-and-bill environments a plus • Deep expertise in pharmaceutical/biotech commercialization, customer engagement, adult learning principles, and learning program design and facilitation • Strong field sales experience with credibility among field teams and leaders • Ability to build scalable, cross-portfolio solutions • Ability to influence and lead across functions and organizational levels without direct authority • Executive presence and credibility with senior commercial leaders • Ability to operate independently and drive results in ambiguous environments • Experience measuring learning effectiveness and using data to inform priorities and investments • Strong communication, collaboration, and vendor management skills in complex matrix organizations • Demonstrated integrity and commitment to compliance with relevant regulations and policies • BS/BA degree required • Certification in a recognized selling, coaching, or customer engagement methodology preferred • Ability to comply with Biogen values, policies, PRC requirements, and applicable SOPs

🏖️ Benefits

• Short-term and long-term incentives, including cash bonus and equity incentive opportunities • Medical, Dental, Vision, and Life insurances • Fitness and Wellness programs including a fitness reimbursement • Short- and Long-Term Disability insurance • A minimum of 15 days of paid vacation • End-of-year shutdown time off (Dec 26-Dec 31) • Up to 12 company paid holidays • 3 paid days off for Personal Significance • 80 hours of sick time per calendar year • Paid Maternity and Parental Leave benefit • 401(k) program participation with company matched contributions • Employee stock purchase plan • Tuition reimbursement of up to $10,000 per calendar year • Employee Resource Groups participation