Customer Engagement Manager

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Bitwarden

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.

📋 Description

• Oversee the entire customer journey from onboarding through renewal, maximizing usage across all product segments • Develop standard onboarding procedures to accelerate time-to-value and deepen engagement • Create account development plans with customers, including objectives, utilization milestones, and measurable growth targets • Monitor customer health using analytics and feedback to detect warning signs and prevent churn • Act as the central liaison between departments to clarify priorities and remove roadblocks • Lead Quarterly Business Reviews, showcase achievements, gather insights, and reinforce Bitwarden’s value • Identify expansion opportunities with Account Executives and provide recommendations and account analyses to drive revenue • Collaborate with Product and Engineering teams to incorporate customer insights into feature decisions and roadmap priorities • Refine processes and leverage data insights to elevate the user experience • Provide leadership with actionable updates on high-impact customers, usage trends, milestones, and concerns • Maintain expertise in Bitwarden offerings and industry trends, providing counsel to strategic clients

🎯 Requirements

• Passion for user success and customer outcomes • Genuine empathy and ability to turn stakeholder needs into actionable plans • Executive-level interpersonal skills for building trust and consultative customer relationships • Sales-forward perspective • Analytical, data-driven approach using usage metrics, feedback, and adoption trends • Flexibility responding to evolving customer demands and collaborating with Sales, Product, and other teams • Direct, transparent communication and compelling presentation skills • Commitment to a user-focused, product-led culture • Must be located in the U.S. • Bitwarden does not offer visa sponsorship at this time

🏖️ Benefits

• Remote work • Personal and professional development opportunities • Supportive and motivated team members across the world • Opportunity to become an expert in security and open source software • Sense of purpose through contributing to a more secure internet experience