Technical Setup Specialist

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BizzyCar

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

BizzyCar is a leading company in the field of automotive recall management. Utilizing an AI-driven Automated Service Recall Management Platform, BizzyCar offers innovative solutions for dealers, OEMs, fleet operators, and vehicle owners. The platform automates recall discovery, schedules service appointments, and streamlines service processes, thereby increasing service revenue and enhancing customer loyalty. BizzyCar's system is designed to integrate seamlessly into dealership processes without requiring new tools or significant process changes. The company emphasizes road safety and aims to make recall management efficient and profitable for all stakeholders.

📋 Description

• Serve as the primary, initial point of contact during the implementation phase for new customers • Facilitate the initial customer Kickoff call and own follow-ups to continue the setup process • Connect each customer’s DMS and Scheduler tool integrations • Troubleshoot initial scheduling errors • Update configurations • Process historical data via BizzyCar’s back-end, The Hive • Schedule test appointments and facilitate pre-launch checks • Launch rooftops to allow BizzyCar outreach to begin • Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps • Document setup procedures and contribute to internal knowledge bases and playbooks • Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary • Collaborate with customers, Customer Success, DMS and scheduling-tool vendors, and Sales to onboard, configure, integrate, and verify new customer setups for go-live

🎯 Requirements

• 2+ years of experience in a technical onboarding, implementation, project management, or IT support role • Preferably experience in a SaaS or automotive technology environment • Strong understanding of software configuration, APIs, and integration workflows • Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus • Clear, professional written and verbal communication skills • Highly organized and able to manage multiple setup projects in parallel • Comfortable working in a fast-paced, customer-facing environment • Experience with Salesforce or HubSpot is a bonus • Must be legally authorized to work for any employer in the United States • Must complete Form I-9 and present unexpired documents showing authorization to work in the United States

🏖️ Benefits

• Competitive pay • Equity opportunities • Medical benefits • Paid time off, including vacation, sick leave, and paid holidays • Medical, dental, and vision coverage • 401(k) plan • Equity benefits • Career growth opportunities • Ongoing training and development • Supportive, collaborative team culture • Future growth opportunities within the company • Quarterly team meetings