Functional Expert, RE NXT & AI Innovation

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Serve as a subject matter expert and advocate for RE NXT Web View and emerging AI-powered capabilities • Engage directly with customers to increase product adoption, optimize workflows, and drive measurable business outcomes • Deliver presentations, webinars, executive briefings, product demonstrations, and industry thought leadership content • Partner with customers to identify best practices and help them achieve greater operational maturity and success • Collaborate with Product, Marketing, and Customer Success teams to shape messaging, adoption strategies, and customer enablement programs • Develop customer-facing resources including playbooks, best-practice guides, case studies, and success stories • Analyze product usage and customer feedback to identify trends, opportunities, and areas for improvement • Act as a liaison between customers and internal teams, helping influence product innovation and future roadmap priorities

🎯 Requirements

• 8+ years of experience in Customer Success, Product Marketing, Solutions Consulting, Product Management, or a related SaaS role • Experience presenting to executive, technical, and end-user audiences with confidence and credibility • Strong communication, storytelling, and presentation skills • Ability to translate product capabilities into customer value and business outcomes • Experience working cross-functionally across multiple teams • Knowledge of RE NXT or similar enterprise SaaS platforms and customer workflows • Experience driving product adoption, change management, digital transformation, or customer success initiatives • Nonprofit industry experience and familiarity with AI-powered technologies and solutions preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program