Senior Manager, Professional Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $101.9k - $132.8k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Lead, coach, and develop a team of Professional Services associates • Foster accountability, collaboration, continuous learning, and customer success • Conduct coaching conversations, quarterly check-ins, performance reviews, and goal-planning discussions • Support recruiting, onboarding, retention, succession planning, and career development initiatives • Drive team productivity, utilization, revenue, and operational goals • Ensure adherence to Professional Services methodologies, standards, and delivery practices • Monitor project health and delivery quality to ensure projects are completed on time, within scope, and within budget • Forecast resource needs and align staffing with project demand and sales pipeline activity • Partner with internal and external delivery resources to support successful service delivery • Improve operational effectiveness, scalability, and team performance • Track and manage KPIs related to utilization, revenue, gross margin, and service delivery outcomes • Support complex customer engagements and assist with project escalations • Partner with Sales and Business Development on delivery insights, estimates, and scoping • Advocate for customer needs while balancing business objectives and delivery commitments • Represent the practice in departmental and company-wide initiatives • Collaborate across consulting, technical, conversion, and development teams • Contribute to strategic initiatives improving service delivery, operational effectiveness, and employee engagement

🎯 Requirements

• 2+ years of direct people management experience, including performance management, coaching, employee development, talent planning, and performance reviews • Experience leading implementation, consulting, professional services, customer success, or customer delivery teams • Demonstrated ability to lead and motivate teams while balancing competing business priorities • Experience managing operational metrics such as utilization, capacity planning, resource forecasting, revenue, or service delivery performance • Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment • Excellent written, verbal, and interpersonal communication skills • Strong attention to detail and commitment to delivering high-quality customer outcomes • Ability to effectively collaborate and influence across multiple teams and stakeholder groups • Experience managing Professional Services, Implementation, Consulting, or Customer Success organizations • Experience supporting ERP, financial management, accounting, or SaaS software implementations • Knowledge of Financial Edge NXT, nonprofit financial operations, fund accounting, or comparable enterprise financial software solutions • Experience with utilization management, workforce planning, forecasting, and operational performance management • Experience managing customer escalations and executive-level stakeholder relationships

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program