Clinical Operations Specialist

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $65k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏥 Clinical Operations

🚫👨‍🎓 No degree required

👻 Ghost score 20%

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Logo of Blackbird Health

Blackbird Health

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Blackbird Health is a mental health practice dedicated to assisting kids and young adults with social, developmental, and school-related challenges. For nearly a decade, Blackbird Health has been eliminating the trial and error from diagnosis and treatment to achieve faster and more effective outcomes. It offers a virtual-first model with optional in-person care, providing quick service through personalized assessments, diagnoses, and treatments. The practice specializes in addressing issues such as anxiety, depression, ADHD, autism, and more, utilizing a comprehensive range of therapies and support systems.

📋 Description

• Manage day-to-day scheduling, rescheduling, and PTO tracking • Coordinate unexpected provider call-outs, schedule coverage, and system adjustments • Handle non-clinical patient complaints and requests • Log tracking data and route non-clinical crises to appropriate leaders • Coordinate meetings for the Medical Services Director • Manage IT requests and update internal FAQs • Prepare operational reports • Collaborate with MS Operations teammates on shift, function, or specialty coverage

🎯 Requirements

• 2–4+ years of experience in healthcare operations, medical scheduling, clinic coordination, or a high-volume virtual operations support environment • High comfort level with Electronic Medical Records (EMR) software; Athena preferred • Experience with Slack/Teams and spreadsheet/data management • Ability to support a flexible operational schedule, including evening, weekend, and rotating on-call coverage • Exceptional verbal and written communication skills • Ability to navigate sensitive healthcare conversations professionally • Successful completion of standard healthcare background check and credentialing verification

🏖️ Benefits

• Professional development • Opportunities to share expertise • Flexible operational schedule • Remote work

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