Senior Incident Responder

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BLACKCLOAK

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

Cybersecurity • SaaS

BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

📋 Description

• Lead comprehensive end-to-end incident handling from initial client request and triage through containment, recovery, and post-incident lessons learned • Investigate and remediate severe client security incidents, including compromised email ecosystems, SIM swap attacks, financial account takeovers, and targeted credential harvesting • Analyze client computers and mobile devices to assess compromise scope and implement remediation strategies • Analyze account activity and transaction records across email, banking, retail, and social platforms • Support clients with fraud investigations, disputes, account freezes, and platform communications • Guide identity theft victims through credit bureau freezes, fraud alerts, IdentityTheft.gov and law enforcement reporting • Map observed activity against the personal attack kill chain to identify attack stages and disruption actions • Interface directly with clients, families, assistants, family offices, and corporate security during emergency onboardings and active incidents • Provide calm, clear, and authoritative guidance while communicating complex threat assessments • Participate in on-call and escalation rotations for client incidents and time-sensitive issues • Serve as the highest technical escalation point and mentor Security and Client Success team members • Oversee network vulnerability scans of client infrastructure • Refine internal incident response playbooks and conduct periodic post-onboarding touchpoints

🎯 Requirements

• 5-8+ years of experience in a dedicated Incident Response, Digital Forensics (DFIR), or advanced cybersecurity analyst role • Proven track record executing the full incident lifecycle, particularly involving personal/executive account takeovers, mobile threats, and endpoint malware • Demonstrated experience investigating fraud in financial transactions, including direct coordination with banks and credit card companies • Deep technical expertise conducting forensics and vulnerability management across Windows, macOS, iOS, Android, and Linux ecosystems • Working command of identity theft remediation and attack kill chain models • Advanced industry certifications highly preferred, such as GCIH, GCFA, CISSP, OSCP, or similar • Fraud and financial crime credentials such as CFE, CFCS, or CAMS are a strong plus • Exceptional communication skills and ability to translate technical jargon into actionable advice for non-technical clients • College degree in an Information Technology (IT/CS/CE) discipline or equivalent real-world experience • Ability to operate highly independently • Ability to participate in an on-call rotation requiring occasional nights and weekends

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees and 50% employer-paid monthly premiums for dependents • Health Savings Account with company contribution for eligible medical plans • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend