Senior Product Enablement – Adoption Manager

Job not on LinkedIn

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

🌱 Product Adoption Specialist

👻 Ghost score 18%

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BLACKCLOAK

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

Cybersecurity • SaaS

BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

📋 Description

• Develop and manage the post-sale product launch process, from team enablement through member rollout, in partnership with Marketing, Product, and Operations • Craft and execute strategies that move members from first use to regular use • Expand the channels and methods used to educate members on all features, products, and services available on their current plan or an upgraded plan • Enable post-sale teams to support and position the value of each product or tool release • Lead key initiatives that drive value realization for members • Ensure launches go live on time with teams ready to support and position their value • Grow adoption and engagement of new and core features • Drive stronger renewal and expansion through member engagement • Provide regular product insight from member feedback

🎯 Requirements

• 5+ years in product marketing, customer enablement, or a similar role • A track record of launches that drove real adoption • Confidence presenting to enterprise-level clients • Strong writing skills and comfort with data • Willingness to travel (about once a month) • Nice to have: experience in cybersecurity and/or with executive clients

🏖️ Benefits

• 100% remote company within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents • Health Savings Account with company contribution for eligible medical plans • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend

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