Senior Manager, Strategic Product Adoption

🔥 1 minute ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $115k - $120k / year

⏰ Full Time

🟠 Senior

🌱 Product Adoption Specialist

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Common App

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

📚 Education

☁️ SaaS

Education • SaaS

Common App is a widely used platform that simplifies the college application process for students applying to multiple institutions. It offers resources and tools for students, counselors, and colleges to streamline the application process, promote access and equity, and provide insights through reports. Common App connects students to a wide array of colleges, offering information on financial aid and scholarships, as well as support for transfer and first-year student applications. The platform aims to inspire and facilitate higher education pursuits with a focus on equity and integrity in the admissions process.

📋 Description

• Drive strategic growth in multiproduct and program usage among Common App members, including FYA, Transfer, Direct Admissions, and Data Analytics and Benchmarking tools. • Serve as a primary spokesperson and subject matter expert for programs and services during stakeholder webinars, presentations, and conferences. • Strategize and drive growth in multi-product and program usage. • Partner closely with the Member Service team and Director of Member Services. • Liaise with product strategy and marketing to align offerings with member needs, interests, and priorities. • Promote understanding and use of Common App products and services among enrollment consulting companies serving Common App members.

🎯 Requirements

• Candidates must live in the United States. • Willing to travel to attend twice annual Common App Retreat. • Bachelor's degree or higher in Business, Education, Communications, or similar program from a four-year college or university; or an equivalent combination of education and experience. • 5–8 years of successful, progressive experience in enrollment or admissions, communications, account management, or customer service positions. • 2–4 years of experience as a people manager. • Knowledge of the higher education admissions cycle and the needs of member institutions. • Experience using Common App products, systems, tools, and resources. • Knowledge of best practices in account management and customer service. • Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences. • Outstanding organizational skills, attention to detail, and ability to prioritize and manage multiple projects and processes simultaneously. • Ability to apply flexible thinking, creative problem-solving, analytical reasoning, and sound judgment. • Ability to lead teams through organizational changes and transformations. • Ability to build and maintain relationships with key stakeholders. • Ability to foster innovation and continuous improvement. • Mastery of core technical skills. • Ability to analyze problems, identify patterns, and propose innovative solutions. • Ability to achieve or surpass established service goals and performance metrics. • Proficiency with Microsoft Office, Salesforce, Acuity Scheduling, and Google Suite. • Ability to coach or mentor to build team capacity. • Willingness to travel up to 30% of the time. • Analytical ability. • Ability to work effectively in a matrix-style structure.

🏖️ Benefits

• Work-Life balance • Virtual-first office • Paid Time Off (PTO) • Seven company-wide holidays • Nine floating holidays (prorated depending on start date) • Sick leave • Monthly mental health day • Choice of PC or MAC laptop • External monitor, keyboard, mouse, and/or headset • One-time office set-up stipend • Monthly remote work stipend • Monthly mobile stipend • Market-based salaries • Performance-based bonus • 403(b) retirement plan with 5% company contribution, additional 5% company match, 3-year vesting schedule, and immediate participation eligibility • Choice of two health insurance plans • Health Savings Account, depending on health plan selection • Medical Flexible Savings Account, depending on health plan selection • Vision insurance • Dental insurance • Insurance coverage begins on the date of hire • Dependent Care Flexible Spending Account • Maven virtual clinic for women’s and family health • Company-provided life and AD&D insurance • Opportunity to purchase additional life insurance for self, spouse, and dependents • Company-provided short- and long-term disability insurance • Budgeted annual funds for professional development • Growth opportunities within the company • Mutual of Omaha Employee Assistance Program • Mutual of Omaha will preparation services • Mutual of Omaha travel assistance • Payroll deduction pet insurance through PinPaws • 1Password family account • Diverse, collaborative, team-oriented, creative environment