Product Adoption & Training Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120.8k - $1.4M / year

⏰ Full Time

🟠 Senior

🌱 Product Adoption Specialist

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ai2io

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

ai2io is a technology consulting and solutions firm that helps businesses choose, design, build, integrate, and automate tools to fit into existing workflows. They position themselves as a trusted partner guiding clients through technology decisions and accelerating digital transformation to improve operational efficiency and business outcomes.

📋 Description

• Establish and lead AI2IO's product adoption and training discipline across applications and features • Build the first formal product adoption and training program, including seminars, live training, videos, documentation, onboarding, office hours, role-based learning, and release communications • Create and maintain a cross-product adoption roadmap aligned with releases, business priorities, user needs, Customer Success priorities, and engineering capacity • Define appropriate adoption approaches, including self-service content, recorded training, instructor-led sessions, large events, reinforcement activities, and role-specific learning paths • Identify adoption gaps and launch initiatives to improve readiness, understanding, sustained use, and user experience • Own enablement contributions to UAT and release readiness, including standards for workflow clarity, terminology, learnability, documentation accuracy, training readiness, onboarding, and representative user scenarios • Partner with Product Owners, Customer Success, engineering, and representative users on enablement-focused UAT • Distinguish usability, learnability, documentation, and adoption findings from functional defects; document evidence and route issues appropriately • Recommend whether to proceed, proceed with documented enablement gaps, or delay user-facing rollout activities • Turn UAT observations into updated documentation, seminars, videos, onboarding, and product-feedback recommendations • Set quality standards for training, demonstrations, videos, user guides, FAQs, troubleshooting content, quick references, and knowledge-base experiences • Personally deliver high-impact training for small teams and audiences of 100 or more through town halls, webinars, and virtual formats • Rapidly learn unfamiliar applications, Microsoft 365 capabilities, AEC workflows, and new features • Capture organization-specific nuances for SharePoint, Teams, Outlook, Excel, Microsoft 365 Groups, Revit, and internal applications • Create or review flagship training videos and materials for instructional, accessibility, presentation, and production quality • Serve as the primary adoption and training partner across Customer Success, Product, engineering, support, affiliates, and leadership • Maintain visibility into releases, audience impacts, enablement dependencies, content coverage, and adoption risks • Represent the user-learning perspective in product design and release discussions • Coordinate priorities across concurrent product workstreams and provide leadership with options, tradeoffs, and recommendations • Mentor Product Adoption & Training Specialists and contributors without formal people-management authority • Define adoption and enablement measures using attendance, engagement, completion, content usage, search behavior, freshness, coverage, support themes, UAT findings, stakeholder feedback, and observed product use • Establish review cadences for program health, portfolio readiness, content lifecycle, user feedback, and improvement priorities • Use AI-assisted workflows for research, drafting, editing, restructuring, and quality checks with source validation, confidentiality, accessibility, technical accuracy, and human review • Scale adoption across training systems, learning platforms, event formats, documentation methods, measurement practices, and product-enablement methodologies • Own quality, findability, accessibility, consistency, and lifecycle governance across the enablement library • Establish role-based learning paths and reusable curricula • Lead major multi-product or ecosystem-wide launch and adoption programs from readiness planning through outcome review • Advise engineering, product, Customer Success, and leadership on adoption strategy, readiness, rollout sequencing, audience risk, and product implications • Contribute to staffing, capability planning, tooling selection, investment priorities, and the future roadmap for product adoption and training • Identify and implement approaches that improve learning scalability, release readiness, content production, audience engagement, adoption visibility, and self-service • Evaluate build-versus-buy options for learning platforms, knowledge systems, video tools, event capabilities, analytics, and AI-assisted content workflows • Develop succession and delegation models and expand impact toward future director-level scope • Perform other related duties as assigned

🎯 Requirements

• Demonstrated experience building or materially transforming a training, product adoption, customer education, or enterprise enablement program • Experience creating and governing seminars, instructor-led training, role-based learning, user documentation, troubleshooting guidance, and short-form training videos • Experience delivering live training to small teams and groups of 100 or more, including adapting to unexpected audience needs • Strong troubleshooting and research instincts; ability to rapidly learn unfamiliar products and locate reliable information • Experience defining or leading user acceptance testing and release-readiness activities from a user, usability, documentation, training, or adoption perspective • Experience partnering with Customer Success, Product Management/Product Owners, software engineering, support teams, and senior stakeholders • Ability to establish standards, prioritize a portfolio, delegate appropriately, mentor contributors, and create durable operating practices without formal people-management authority • Excellent written, presentation, facilitation, and executive communication skills • Working knowledge of information architecture, accessibility, content lifecycle management, knowledge-base practices, adoption measurement, and learning-program evaluation • Experience training users on Microsoft products such as SharePoint, Teams, Outlook, Excel, Microsoft 365 Groups, or related collaboration tools • Experience with Microsoft Teams town halls, webinars, or comparable large virtual event platforms • Experience producing recorded training content and a portfolio or work sample demonstrating instructional approach and presentation quality • Background in AEC, MEP, engineering, construction, Revit, BIM, or design technology • Experience selecting or administering learning management, knowledge-base, video, analytics, or digital-adoption platforms • Experience using AI tools such as Copilot or Claude with disciplined source validation and human review • 8+ years of professional experience in software training, product adoption, instructional design, technical writing, customer education, enablement, or a related discipline, including significant program ownership • Bachelor's degree in a related field preferred; equivalent practical experience will be considered • Travel/relocation requirements up to 5%, potentially involving any or all 50 US states • EEO/Affirmative Action and E-Verify participation requirements may apply

🏖️ Benefits

• Choice of comprehensive medical plans, including two PPO-style plans and a HDHP with HSA option • Flexible spending accounts (FSA) • Dental and vision plans • Medical, dental, and vision benefits extended to spouse/domestic partner and dependent children up to age 26 • 401(k) with company match and self-directed brokerage account option • PTO including additional paid time off during the last week of the year • Company-paid life insurance coverage for employees and eligible dependents • Short- and long-term disability coverage • AD&D coverage • Professional development opportunities • Tuition reimbursement • Professional licensing assistance • Paid parental leave after one year of employment