Conversion Project Manager

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Bloomerang

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 Non-profit

☁️ SaaS

🤲 Charity

💰 $33M Debt Financing on 2021-02

Non-profit • SaaS • Charity

Bloomerang is a community-focused nonprofit donor management software designed to deliver a better giving experience and help organizations thrive. It offers a comprehensive platform tailored for nonprofits, including features such as donor database management, marketing and engagement tools, reporting and analytics solutions, and volunteer and membership management systems. Bloomerang aims to enhance donor retention and increase fundraising efficacy by equipping nonprofits with the tools they need to nurture relationships and drive donations. Trusted by over 23,000 organizations, Bloomerang helps nonprofits raise more funds and create lasting change through streamlined operations and an intuitive user experience.

📋 Description

• Guide new clients through their conversion journey • Manage a full project load of clients, ensuring on-time project deliverables • Facilitate check-in calls and virtual meetings during each phase of a conversion with the client • Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data • Evaluate, document, and escalate any client issues or concerns throughout the conversion journey • Maintain a 90% average on-time delivery record for completed conversions • Maintain an average CSAT score of 88% or higher in Top 2 ratings

🎯 Requirements

• Project Management experience (preferably in an external client-facing role) • Excellent written and verbal communication skills • Data migration and/or conversion experience at a SaaS company • Technical skills (familiar with relational tables and databases)

🏖️ Benefits

• Generous health, vision, and dental insurance options • HealthiestYou healthcare service accessing doctors 24/7 • Competitive PTO package including 20 PTO days, 3 flex days, 4 optional volunteer days, and 12 paid holidays • Paid parental leave • 401k match