Strategic Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Bloomreach

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 $30M Debt Financing on 2022-10

Consulting • Marketing • Travel

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

📋 Description

• Drive growth and long-term value across a portfolio of strategic accounts in the North American market • Nurture executive relationships and identify expansion opportunities • Ensure customers achieve measurable business outcomes through Bloomreach solutions • Partner with Customer Success, Solutions Consultants, SDRs, internal teams, and external partners • Manage approximately 20 enterprise accounts averaging $6M+ ARR • Develop and execute strategic account plans and go-to-market strategies • Serve as primary contact for economic buyers, key decision-makers, and C-Suite executives • Drive customer value through partners, Customer Success, ISVs, and internal stakeholders • Advocate for clients and communicate feedback to Product, Marketing, and Customer Success • Monitor account health, revenue, expansion opportunities, churn risk, and mitigation strategies • Analyze eCommerce, A/B testing, and conversion metrics to provide actionable insights • Lead and participate in Quarterly Business Reviews • Execute upsell and cross-sell deals using value-based sales cycles and methodologies such as MEDDPICC • Evaluate and recommend improvements to sales processes and account strategies • Apply design thinking and strategic analysis to solve problems and identify risks and opportunities • Educate clients on Bloomreach products, use cases, features, and integrations • Achieve targets measured by Expansion ARR, renewals, and access to key power stakeholders

🎯 Requirements

• 6+ years of experience in Account Management, Customer Success, Sales, or Consulting, managing an enterprise-level book of customers • Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience background strongly preferred • Proven expertise in strategic account planning and leveraging internal and external ecosystems • Proven history of consistently exceeding quota • Proficiency in analytics and statistical knowledge, particularly eCommerce data, AB testing, and conversion metrics • Deep customer-centric focus • Strong collaboration and stakeholder alignment skills • Entrepreneurial mindset and ability to adapt quickly to change • Strategic thinking and sound judgment in ambiguous situations • Demonstrated executive presence and subject matter expertise • Outstanding written and verbal communication skills • Ability to articulate SaaS investment value and ROI • Proficiency with CRM, forecasting, and productivity tools • Willingness to travel regularly as required

🏖️ Benefits

• Health care including medical, dental, and vision insurance • 401k plan with employer contribution • Flexible working hours • Virtual-first work environment with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program and personal development workshops • Communication coaching • Leader Development Program with feedback, coaching, and follow-up check-ins • $1,500 annual professional education budget for books, courses, certifications, etc. • Employee Assistance Program with counselors • Calm subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards and celebrations

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