Senior Account Manager

🕒 September 29, 2025

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Bluefish AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Bluefish AI is a technology company that specializes in developing advanced artificial intelligence solutions to enhance decision-making processes and improve efficiency across various sectors. The company utilizes innovative algorithms and machine learning techniques to provide data-driven insights and automated solutions for businesses.

📋 Description

• Work with Account Lead to manage a portfolio of strategic customer accounts (primarily Fortune 500 companies and top-tier agencies) ensuring satisfaction, retention, and account growth. • Serve as a trusted partner to mid- and senior-level customer stakeholders to help them get maximum value from the Bluefish AI platform. • Manage day-to-day relationships with your Account Lead to ensure high levels of satisfaction and engagement. • Support the development and execution of account plans aligned with customer objectives and internal growth goals. • Identify opportunities to increase product adoption and drive account expansion in partnership with Account Lead and Sales. • Collaborate cross-functionally with product, support, marketing, and sales teams to deliver a seamless customer experience. • Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes. • Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication. • Stay informed on industry trends, customer use cases, and best practices to provide forward-thinking recommendations. • Help develop case studies, insights, and reporting that add value to the customer and internal teams.

🎯 Requirements

• 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment. • Experience supporting enterprise-level clients and managing complex account needs with a consultative approach. • Proven ability to manage enterprise customers and support complex account needs. • Strong communication and presentation skills, able to build trust with technical and business stakeholders. • Comfortable working with data and analytics to extract insights and inform strategy. • Organized and detail-oriented with the ability to manage multiple accounts and deliverables in a fast-paced environment. • Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes. • Proactive, solutions-oriented mindset with a passion for customer success. • Experience with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus. • Excellent verbal and written communication abilities. • Startup-ready mentality—comfortable building from scratch and thriving in ambiguity. • High energy, self-starter attitude with a bias toward action.