Support Experience Coordinator

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $30 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Blue Sky Hospitality Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

Blue Sky Hospitality Solutions is a premier third-party hotel management company dedicated to enhancing asset value through innovative strategies and exceptional service. With a commitment to elevating both employee and guest satisfaction, the company offers a comprehensive range of services including management operations, sales and marketing, revenue management, and more. Blue Sky operates as a collaborative partner, crafting tailored solutions that drive success and foster enduring relationships with property owners.

📋 Description

• Respond to customer inquiries through email, phone, chat, and other approved communication channels • Coordinate customer requests, service inquiries, appointments, and follow-ups • Provide accurate information regarding services, procedures, and account-related questions • Monitor outstanding requests and follow up to ensure timely resolution • Maintain accurate customer records, correspondence, and service documentation • Coordinate with internal departments to resolve customer concerns and service issues • Escalate complex, sensitive, or urgent matters to the appropriate department or supervisor • Assist with scheduling and administrative coordination • Process and update information using company systems and databases • Track customer interactions and maintain organized support records • Identify recurring customer concerns and communicate trends to management • Support customer retention and satisfaction initiatives • Assist with general administrative and operational duties as assigned • Handle confidential company and customer information responsibly • Meet established service standards, productivity expectations, and deadlines • Maintain a professional and productive home working environment and remain accessible during scheduled working hours • Participate in virtual meetings and online training

🎯 Requirements

• High school diploma or equivalent • Previous experience in customer service, hospitality, administrative support, operations, or a related field preferred • Excellent verbal and written communication skills • Strong organizational and time-management abilities • Excellent attention to detail and follow-through • Ability to multitask and prioritize responsibilities effectively • Strong problem-solving and decision-making skills • Professional and courteous communication style • Comfortable working independently in a remote environment • Proficiency with email, Microsoft Office, Google Workspace, and web-based applications • Ability to learn new software, systems, and procedures quickly • Reliable internet connection and a suitable home workspace • Computer suitable for business-related tasks • Quiet and professional workspace • Ability to participate in virtual meetings and online training • Reliable access to email and company communication platforms • Ability to handle confidential company and customer information responsibly

🏖️ Benefits

• Health, dental, and vision insurance • Paid time off (PTO) • Paid holidays • Employee assistance and wellness resources • Retirement savings options • Flexible work scheduling • Professional development and training opportunities • Employee recognition programs • Career advancement opportunities • Remote-work flexibility • Company-provided training and onboarding • Full-time and part-time scheduling options may be available • Opportunities for additional hours may be available based on business needs and performance • Performance-based incentives may be available for eligible positions