Account Manager, Business Services

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Stream Fiber

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

Telecommunications

Blue Stream Fiber has been serving Florida for over 45 years, providing exceptional Internet, TV, and Phone services. The company has invested significantly in building fiber infrastructure to deliver high-speed internet and high-definition cable television. Their offerings include residential and commercial phone services, symmetrical internet speeds, whole-home managed WiFi, and innovative set-top boxes. Blue Stream Fiber is committed to personalized customer service and developing strong community connections with reliable telecommunications solutions.

📋 Description

• Manage assigned customer relationships through onboarding, installation, post-sales involvement, account reviews, retention, and service upgrades. • Promote Blue Stream products, including video, high-speed Internet, and voice. • Provide ongoing sales support to assigned business customers and act as a trusted customer advocate. • Coordinate with account staff on kick-off meetings, project updates, customer activations, testing, and service turn-up. • Manage order entry and customer accounts from post-sale through installation. • Assist customers with billing inquiries and general customer service needs. • Collaborate with sales teams on customer relationships, referrals, upselling, and prospect opportunities. • Manage multiple clients concurrently and ensure timely delivery of products and services. • Hold customer meetings and communicate needs and requests to appropriate departments. • Conduct proactive account reviews and customer-satisfaction touchpoints; develop improvement plans with management. • Support customer operations in complex situations. • Interface with Project Management on new-build projects and report on internal service levels and project status. • Develop and maintain long-term account relationships, retain customers, and optimize revenue through customer satisfaction.

🎯 Requirements

• Minimum of five years of related experience. • Proficient in I-COMS billing system is preferred. • Proficient in CRM tools such as salesforce.com, Zoho, HubSpot and other comparable tools. • Ability to communicate in the English language. Bilingual in any language is a plus. • Able to organize and prioritize effectively. • Proficient in Microsoft Office, Excel, and Power Point. • Cable or telecommunications background preferred.

🏖️ Benefits

• Medical, Dental and Vision • PTO & Holidays • 401K + Match • Life Insurance • FSA & HSA • Short Term/Long Term Disability • Legal Plan Support & EAP