Patient Service Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boston Medical Center (BMC)

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System. BMC delivers a model of healthcare where innovative and equitable care empowers all patients to thrive. As a premier academic medical center in Boston, a national leader in clinical care, and the largest essential hospital in New England, BMC’s world-class clinicians provide comprehensive care in more than 70 specialties and subspecialties.

📋 Description

• Handle inbound and outbound communications for up to six BMC ambulatory practices • Respond to patient inquiries and schedule or reschedule appointments • Follow up with patients and resolve questions or concerns regarding medication reconciliation and refills • Perform insurance verification and authorization management • Document and relay patient information to practices according to practice guidelines • Communicate with patients and staff via phone, online chat, email, fax, and mail • Answer and resolve patient inquiries using professional, empathetic, patient-centered communication • Use practice guidelines to address patient issues and transfer calls when additional consultation is needed • Use computerized scheduling systems to determine appropriate appointment durations • Update patient records accurately using Epic • Provide appointment confirmations, directions, language-specific home instructions, and lab or imaging instructions • Identify process improvements and remain current on healthcare developments and practice protocol changes • Escalate issues outside established protocols or processes • Attend required training sessions • Assist with training and orientation of new personnel • Participate in staff meetings and identify obstacles to a positive patient experience • Adapt to departmental needs by assisting team members, floating, and adjusting assignments • Follow hospital performance, conduct, patient rights, HIPAA, privacy, infection control, and safety standards • Perform other duties as needed

🎯 Requirements

• Minimum of a High School diploma/GED • Ability to explain complicated healthcare issues to patients with empathy and concern • Ability to empathize with and coach patients in navigating the healthcare system • Effective interpersonal skills with diverse groups of professionals and personalities in a team environment • Excellent English communication skills, oral and written • Comfortable using phone calls, online chats, emails, faxes, and mail • Strong computer skills and knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook • Ability to document work in a professional and efficient manner • Stable internet connection and a quiet, secure, interruption-free workspace at home • Must comply with patient rights, HIPAA, privacy, infection control, and safety procedures

🏖️ Benefits

• Medical, dental, vision, and pharmacy benefits • Contract increases • Flexible Spending Accounts • 403(b) savings matches • Earned time cash out • Paid time off • Career advancement opportunities • Resources to support employee and family wellbeing