Pre Service Center Verification Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $24 - $29 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Boston Medical Center (BMC)

Boston Medical Center (BMC)

5001 - 10000 employees

Founded 1996

Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System. BMC delivers a model of healthcare where innovative and equitable care empowers all patients to thrive. As a premier academic medical center in Boston, a national leader in clinical care, and the largest essential hospital in New England, BMC’s world-class clinicians provide comprehensive care in more than 70 specialties and subspecialties.

📋 Description

• Coordinate financial clearance activities through pre-registration, insurance verification, referrals, prior authorizations, precertifications, and pre-service collections • Monitor registration, referral, and prior authorization work queues and clear accounts • Navigate BMC and payer policies to obtain approvals and support patient access • Assist BMC staff with financial clearance issues • Obtain and document referrals and prior authorizations in Epic and practice management systems • Collaborate with practices, physicians, insurance carriers, patients, and departments to resolve clearance issues • Follow up on management reports and work queues • Escalate denied or financially uncleared accounts according to policy • Interview patients, families, and referring physicians to obtain demographic, financial, and insurance information • Create complete registration records for new Boston Medical Center patients • Process copayments, coinsurance, deductibles, and outstanding balances • Maintain confidentiality and comply with healthcare collection laws and organizational policies • Participate in education, development, quality audits, and process improvement initiatives • Meet productivity and quality expectations and handle telephone calls according to customer service standards

🎯 Requirements

• High School Diploma or GED required; associate's degree or higher preferred • 1–3 years of hospital registration and/or insurance experience desirable • At least one year of experience in a customer service role • General knowledge of healthcare terminology and CPT-ICD10 codes • Complete understanding of insurance preferred • Demonstrated customer service skills • Exceptional interpersonal skills • Effective written and excellent verbal communication skills • Ability to work in a complex environment with varying points of view • Comfort with ambiguity, sound decision-making and judgment, and attention to detail • Knowledge of and experience within Epic preferred • Technical proficiency in Epic work queues and ancillary systems, including ADT/Prelude/Grand Centrale • Ability to maintain strict confidentiality of personal/health-sensitive information • Ability to handle challenging situations and balance multiple priorities • Basic computer proficiency, including Microsoft Excel, Word, Outlook, and Zoom • Knowledge of Revenue Cycle processes and ability to meet productivity standards

🏖️ Benefits

• Medical, dental, vision, and pharmacy benefits • Contract increases • Flexible Spending Accounts • 403(b) savings matches • Earned time cash out • Paid time off • Career advancement opportunities • Resources to support employee and family wellbeing • Educational offerings and development opportunities • Remote work

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