Head of Media Operations

🔥 8 minutes ago

🌏 Anywhere in the World

💵 $50k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 20%

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BM Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.

📋 Description

• Define the vision, structure, priorities, and operating model for the entire Media Operations organization • Design the leadership structure, define roles and responsibilities, hire senior leaders, and develop the management bench • Own systems, standards, KPIs, processes, and accountability mechanisms governing media delivery • Oversee performance management, quality assurance, capacity planning, training, resource allocation, reporting, escalation, and continuous improvement • Monitor organizational performance, productivity, quality, capacity, client outcomes, and organizational risks • Identify opportunities to improve productivity, reduce operational complexity, automate repetitive work, and use AI to increase capabilities • Partner with executive leadership on organizational planning, business growth, hiring, resource allocation, client delivery, and major operational decisions • Establish and scale the operating system behind Advantage HQ’s media organization

🎯 Requirements

• 10+ years of experience in paid media, performance marketing, growth, or a related field • 5+ years leading large or multi-layer media organizations • Extensive experience with e-commerce and performance marketing • Experience overseeing significant media spend and complex client portfolios • Demonstrated experience building teams, leadership structures, operating systems, and processes • Experience with organizational design, workforce planning, budgeting, and resource allocation • Strong commercial judgment and understanding of agency or growth-business economics • Experience partnering directly with founders, CEOs, or executive leadership • Strong track record of developing senior leaders and building accountable organizations • Experience using technology, automation, data, or AI to improve operational scale

🏖️ Benefits

• Performance bonus • Equity • Fully remote work • Global/distributed team environment • Significant ownership and responsibility • Opportunity to work directly with executive leadership • Opportunity to shape a central function and grow into broader operational and commercial leadership

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