Customer Success Manager – Commercial

Job not on LinkedIn

🔥 2 minutes ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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[bon]fire workshop

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

📚 Education

🏢 Enterprise

💼 Consulting

Education • Enterprise • Consulting

[bon]fire workshop is a company that helps leaders and teams shape purposeful futures through the design of experiences and conversations that delve into important questions. They focus on creating meaningful dialogues and collaborative settings to foster growth and understanding among participants.

📋 Description

• Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value • Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk • Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities • Identify and promote new and expanded use cases that increase customer value • Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage • Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk • Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners • Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

🎯 Requirements

• 1+ years of experience in Customer Success or Account Management; SaaS experience preferred • Strong product aptitude and the ability to translate features into practical, real-world use cases • Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach • A proactive, positive, and solutions-oriented mindset • High attention to detail and strong organizational skills • Clear written and verbal communication skills across internal and external audiences

🏖️ Benefits

• Healthcare • Stock options • Unlimited vacation