Customer Engagement Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dodge Construction Network

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1891

🏗️ Construction

💼 Consulting

📦 Logistics

Construction • Consulting • Logistics

Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets.

📋 Description

• Build and maintain strong relationships with new and existing clients • Understand client needs, provide support, uncover risk and growth opportunities, and ensure customer satisfaction • Execute customer engagement programs throughout the customer journey using intentional outbound touchpoints, customer health indicators, and support tools • Provide product demonstrations, training sessions, and assistance creating or updating client profiles or saved searches • Attain KPIs designed to improve account retention, including contact rate, churn, renewal, and retention ratios • Follow SOPs for account interactions in standard CRM systems and other tools • Support and empower SMB customers, primarily subcontractors, general contractors, architects, and engineers • Use data, insights, and customer conversations to improve product adoption and build long-term partnerships • Report directly to the Manager, Customer Success

🎯 Requirements

• Candidates can be located anywhere in the continental United States • Legally authorized to work in the United States and not require current or future employment visa sponsorship • Background check required after a conditional job offer • 2+ years of experience in sales, account management, or customer support for SaaS-based software • Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Ability to quickly learn and apply SaaS products • Basic knowledge of the construction industry, or ability to learn it quickly • Strong personal integrity and accountability for outcomes • Excellent written and verbal communication skills • Strong relationship-building and customer-focused approach • Ability to coach customers on best practices and identify pain points and solutions • Empathetic mindset focused on supporting small business growth and customer success • Experience working in a SaaS environment preferred • Experience with CRM or order management systems preferred • Bilingual (English/Spanish) preferred

🏖️ Benefits

• Uncapped variable bonus • Comprehensive benefits • Uncapped commissions plans or an annual discretionary performance bonus, where applicable • Remote, home-office role • Travel less than 10% of the time, with occasional GTM or team meetings • Reasonable accommodation or assistance completing the online application • Equal employment opportunity commitment