Client Success Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Illinois, +7 more states – Remote

🏈 Alabama – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Broadridge

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Debt on 2023-08

Consulting • Logistics • Insurance

Broadridge is a global technology leader providing expert solutions for the financial services industry. With over five decades of experience, Broadridge helps asset management firms, institutional investors, and various financial services providers manage operational risk, enhance investor communications, and simplify portfolio and regulatory management. The company offers services across areas such as capital markets, consumer finance, insurance, and telecom, focusing on streamlining client and customer communications, data management, and analytics to optimize business operations and compliance. Broadridge is renowned for its innovative technology solutions that drive business transformation and operational efficiency for its clients, aiming to improve financial and corporate governance, investor insights, and communication strategies.

📋 Description

• Act as the primary point of contact for assigned clients and resolve inquiries and concerns by phone, email, and video calls • Manage new-client onboarding from start to finish and provide additional training as needed • Collaborate with the Client Success team to reduce company churn • Identify opportunities to demonstrate value, track client engagement metrics, and provide recommendations • Maintain high customer satisfaction through exceptional service and quality onboarding and training • Identify and implement strategies with customers to achieve goals and maximize product value • Gather and communicate customer feedback to internal teams to drive product improvement and customer satisfaction • Build and maintain strong client relationships • Develop expert knowledge of the platform and products • Deliver a superior client experience throughout onboarding • Achieve and exceed customer retention and upsell targets

🎯 Requirements

• Bachelor’s degree or equivalent experience preferred • Minimum of 2-3 years of Customer Service experience, in a SaaS environment preferred • Exceptional written and verbal communication skills • Excellent attention to detail and quality of work • Multi-tasking skills and ability to prioritize work and respond to clients within reasonable time frames • Ability to adapt, embrace ongoing change, and learn continuously • Ability to create positive and professional business relationships with clients • Ability to learn software solutions quickly • Ability to work cooperatively and effectively with team members, clients, and stakeholders • Preferred familiarity with Salesforce, Microsoft Suite, Outlook, JIRA, Confluence, and ChurnZero

🏖️ Benefits

• Bonus eligible • Comprehensive benefit offerings • Paid sick leave for Colorado employees, where applicable • Other legally required benefits, as applicable