Microsoft 365 / SharePoint Technical Support Specialist

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Booker DiMaio

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

Booker DiMaio is a small, minority-owned engineering firm based in Maryland that leads the IT industry in innovative design, development, and integration services. They specialize in agile-based digital transformations, providing intuitive and user-focused solutions. Booker DiMaio offers a comprehensive cloud-based IT service called 'CompleteCloud,' which manages cloud networking, computing, security, and more for businesses. Their expertise extends to software development, big data analytics, machine learning, and smart city solutions, serving both federal and commercial clients. As part of their commitment to excellence, they are a trusted partner for government agencies and offer customized engineering solutions across various projects.

📋 Description

• Provide help desk and technical support for users of supported platforms and applications • Monitor platform and service performance and identify issues requiring attention • Troubleshoot user and platform problems and resolve issues within the scope of responsibility • Document incidents, requests, resolutions, and recurring issues • Escalate complex technical issues to appropriate technical SMEs and development staff • Assist with user support, access issues, basic configuration, and operational tasks • Communicate clearly with users and technical team members regarding status and resolution • Support reliable, responsive day-to-day operation of the technical environment

🎯 Requirements

• U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR • Must be eligible to obtain and maintain IRS staff-like access • Must successfully complete the required Moderate Risk background investigation and security screening process • Must successfully complete applicable IRS personnel-security requirements, including fingerprinting and security training • Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers • Experience providing help desk, technical support, systems support, or platform monitoring • Strong troubleshooting and problem-solving skills • Ability to communicate effectively with technical and non-technical users • Strong attention to detail and follow-through • Ability to document issues and work effectively within an established support process • Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred

🏖️ Benefits

• Growth opportunities • Supportive environment focused on people, innovation, creativity, and customer service