Account Manager, Mid-Market

🕒 March 20

🏢🏡 New York City – Hybrid

💵 $72k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Botify

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Debt Financing - Botify on 2024-01

Artificial Intelligence • SaaS • B2B

Botify is an AI-powered search and visibility platform that helps enterprise and growth companies optimize discovery across traditional SEO, AI-driven search (AEO/GEO), and agentic commerce. It provides analytics, AI recommendations, agentic automation for content creation and indexation, bot management, and deployment workflows to increase organic visibility and revenue. Botify also offers consulting and managed services to accelerate implementation and drive measurable ROI.

📋 Description

• Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner • Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives • Work closely on a team with our SEO Success Managers and Advantage SEO Consultants to ensure customers are seeing maximum value from the partnership • Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line • Proactively identify expansion opportunities and confidently run upsell and cross-sell motions (with Sales partnership as needed) • Monitor account health, surface risks proactively, and drive cross-functional alignment to remove blockers • Lead bi-annual to annual Executive Business Reviews and periodic Customer Success Plans

🎯 Requirements

• 3-5 years of experience in Account Management or a similar client-facing, commercial role in a fast-paced SaaS or digital marketing environment • Demonstrated success owning renewal cycles and contributing to (or running) expansion opportunities • Strong commercial acumen, including comfort navigating pricing, negotiation dynamics, value drivers, and ROI • Clear, confident communicator capable of leading conversations with managers, directors, and senior stakeholders on the client side • Authentically passionate about helping our customers to grow their businesses and hit their targets • Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy • Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships • Dependable, honest, and trustworthy in your communication both internally and externally • Ambitious; energized by being part of a high-performing, world class team

🏖️ Benefits

• Unlimited Time Off • 11 company holidays • 16 weeks of parental leave • Summer Fridays • ClassPass Subscription • Team building events and initiatives • Flexible work policy • Commuter benefits • 401k • Health and Wellness perks