Agency Account Manager

🕒 March 19

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Bluefish AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Bluefish AI is a technology company that specializes in developing advanced artificial intelligence solutions to enhance decision-making processes and improve efficiency across various sectors. The company utilizes innovative algorithms and machine learning techniques to provide data-driven insights and automated solutions for businesses.

📋 Description

• Manage day-to-day relationships with your Agency colleagues for a set of strategic partnerships, ensuring high levels of satisfaction and engagement. • Support the development and execution of account plans aligned with customer objectives and internal growth goals. • Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals. • Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales. • Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience. • Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes. • Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication. • Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations. • Help develop case studies, insights, and reporting that add value to the customer and internal teams.

🎯 Requirements

• 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment. • Proven ability to manage agency customers and support complex account needs with a consultative approach. • Strong communication and presentation skills, with the ability to build trust with both technical and business stakeholders. • Comfortable working with data and analytics to extract insights and inform strategy. • Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment. • Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes. • Proactive, solutions-oriented mindset with a passion for customer success. • Experience working with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus. • Excellent verbal and written communication abilities. • Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity. • High energy, self-starter attitude with a bias toward action.

🏖️ Benefits

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry • Join an experienced high-performing team where you will have immediate ownership and impact • Experience a true meritocracy with significant career growth upside as the business scales