VP – Delivery

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $157k - $227k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Bounteous

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2021-08

Consulting • Healthcare • Marketing

Bounteous is a digital solutions firm known for its co-innovation model, which assists leading brands in navigating digital transformations and enhancing user experiences. The company partners with businesses from various sectors such as financial services, healthcare, telecommunications, retail, and convenience, to deliver data-driven solutions. Bounteous offers expertise in areas including artificial intelligence, data analytics, digital commerce, and cloud enablement, helping its clients harness technology for sustained growth and brand loyalty. With a global presence, Bounteous is dedicated to creating personalized and effective digital strategies that drive business success.

📋 Description

• Develop and execute the delivery strategy for the business unit in North America • Oversee end-to-end delivery of digital products, platforms, applications, and customer-facing services from planning through launch and continuous improvement • Lead on-time, on-budget delivery across the portfolio while maintaining client and team satisfaction • Set delivery models, standards, and performance expectations across digital initiatives • Establish and improve technical delivery and governance standards covering architecture, integrations, data dependencies, releases, performance, scalability, security, and operational readiness • Integrate AI and intelligent automation into development, testing, deployment, and delivery management • Establish and monitor portfolio KPIs for speed, predictability, quality, productivity, cost, and business value • Oversee platform implementations, AI enablement programs, commerce and loyalty platforms, customer data and analytics projects, point-of-sale integrations, and multi-site rollouts • Build, lead, and motivate a high-performing delivery organization • Manage direct reports and the broader delivery team, including performance management, goal setting, career pathing, and conflict resolution • Partner with India-based delivery leadership to operate a shared delivery model across regions • Raise the technical fluency of the delivery organization • Coach and mentor team members and foster collaboration across delivery teams • Communicate with engineers, client executives, and other stakeholders • Serve as executive escalation point for major accounts and lead recovery plans • Ensure technically grounded estimates and drive consensus on complex technical problems • Partner with Client Partners and Business Development to scope, size, and solution opportunities • Own statement of work review, change request governance, contract risk, delivery risk, delivery economics, margin performance, and forecast accuracy • Identify execution risks, bottlenecks, dependencies, and capacity constraints proactively • Own CSAT and NRR for Delivery-led accounts • Develop client-domain expertise to drive results • Manage staffing, utilization, bench, and capacity planning across the portfolio • Partner with Resource Management and Talent Acquisition to fulfill delivery roles • Use project and resource management systems for data-driven decisions and reporting • Deliver digital transformation services for enterprise consumer brands across loyalty, CRM, commerce, omnichannel experiences, customer data, analytics, product engineering, and AI-enabled capabilities

🎯 Requirements

• BS/BA in a relevant program, or equivalent work experience; advanced degree a plus • 12+ years of progressive experience in digital delivery, technology, product, or program management • Significant experience leading complex digital products, platforms, programs, or transformation initiatives • Several years of experience working as a consultant or in an agency environment • Proven track record across a hybrid model spanning agency or consultancy work, product engineering, and enterprise platform implementation • Experience scaling delivery organizations and owning delivery across a large portfolio of concurrent programs • Experience delivering large, complex digital programs (multi-million dollar, multi-year) • Strong knowledge of Agile, Scrum, DevOps, Lean, product management, and cloud platforms (AWS, Azure, or GCP) • Demonstrated experience with AI, automation, and technology-enabled operational improvement • Familiarity with Adobe Experience Cloud, Salesforce, customer data and analytics platforms, and commerce and loyalty systems • Exposure to consumer and retail technology ecosystems, including omni-channel platforms and point-of-sale systems, a plus • Experience managing distributed and global teams • In-depth understanding of the digital development process and technologies • Experience with Confluence, JIRA, or equivalent software development tools • Strong executive communication, stakeholder management, problem-solving, and organizational leadership capability • CSM, PMP, SAFe, or cloud certifications are a plus • Willingness to travel as required • Ability to work in the United States; visa sponsorship may be available for eligible candidates

🏖️ Benefits

• Business Development Commission plan eligibility • Equal opportunity employer • Employment visa sponsorship for eligible candidates • Some travel may be required