Beverage Dispense Technician

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Boxbar Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

Food & Beverage • Hospitality • Logistics

Boxbar Tech is an innovative company that offers the world's first fully automated self-serve beverage system, designed to enhance the efficiency and profitability of bar services at events and venues. Their self-service kiosks are capable of pouring two drinks simultaneously in just 6-12 seconds, significantly reducing wait times and increasing transaction values. With options to customize kiosk branding, advanced reporting, and built-in measures to prevent theft and wastage, Boxbar Tech aims to transform the customer experience in beverage service.

📋 Description

• Install Boxbar machines and associated beverage technology at new customer venues • Carry out equipment positioning, assembly, connection, setup and commissioning • Collaborate with internal project teams, venue teams, contractors and technical partners during installations • Complete installation checks and ensure equipment is safe, operational and ready for customer handover • Test mechanical, electrical, dispense and technology functionality before launch • Provide on-site technical support during new venue launches • Train venue teams and customer representatives on equipment operation, troubleshooting and maintenance • Monitor equipment performance during launch periods and resolve technical issues • Carry out planned preventative maintenance across installed Boxbar equipment • Diagnose and repair mechanical, electrical, beverage dispense and operational faults • Replace components and complete approved field repairs • Clean, test, calibrate and service equipment where required • Respond to customer technical issues and service requests • Support remote troubleshooting where issues can be resolved without a site visit • Complete accurate installation, maintenance and service documentation • Build relationships with customer technical teams, venue operators and contractors • Represent Boxbar professionally at customer locations and keep customers informed through resolution • Provide field feedback to Product and Engineering teams • Help improve installation standards, maintenance schedules, troubleshooting guides and service procedures

🎯 Requirements

• Previous experience in field service, equipment maintenance, installations, beverage dispense, mechanical/electrical maintenance or another hands-on technical environment • Practical mechanical troubleshooting and repair capability • Experience working with electrical or electromechanical equipment • Ability to diagnose technical faults methodically • Experience installing, servicing or maintaining physical equipment • Comfortable using hand tools, diagnostic equipment and technical documentation • Strong customer-facing communication skills • Ability to work independently and manage field-based appointments effectively • Good attention to detail and commitment to completing work correctly • Ability to complete clear service, installation and maintenance documentation • Willingness to travel regularly throughout the US • Valid driver's license and ability to travel to customer locations • Comfortable working evenings, weekends and holidays when required • Ability to stand and walk for extended periods • Ability to bend, reach, push and pull equipment • Ability to use hand and power tools where appropriately trained • Ability to support installation and maintenance activity • Ability to lift and move equipment within safe working guidelines and team-lift processes • Experience with beverage dispense, draft systems, beer systems, cellar equipment or commercial beverage equipment is highly desirable • Experience with pumps, valves, pipework, refrigeration or fluid systems is highly desirable • Electrical troubleshooting experience is highly desirable • Experience with automated equipment, kiosks, vending, robotics or self-service technology is highly desirable • Experience commissioning equipment at new customer locations is highly desirable • Experience carrying out preventative maintenance programs is highly desirable • Experience supporting technically integrated hardware and software equipment is highly desirable • OSHA-10, electrical safety, ServSafe Alcohol, TIPS or other relevant technical/safety qualifications are highly desirable • Product-specific training will be provided; previous Boxbar technology experience is not required

🏖️ Benefits

• Competitive hourly pay with overtime eligibility • Paid travel time where applicable • Mileage reimbursement, vehicle support or company vehicle arrangements depending on business need • Company-paid travel and accommodation for approved business travel • Per diem or reimbursed meals for overnight travel • Company phone or phone allowance • Laptop/tablet and required technical equipment • Tools, uniform/branded workwear and PPE • Paid product and technical training • Support with relevant professional certifications • Paid time off • Medical, dental and vision insurance • 401(k) plan, subject to company setup • Opportunity to become an early member of Boxbar's growing US technical operation • Reasonable accommodations where possible • Boxbar-provided tools, equipment, training, PPE and support