ECS Representative

🔥 3 minutes ago

🏈 Alabama – Remote

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💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Logo of Bradford Health Services

Bradford Health Services

1001 - 5000 employees

Founded 1977

🏥 Healthcare

🧘 Wellness

🤝 Non-profit

Healthcare • Wellness • Non-profit

Bradford Health Services is a leading provider of addiction treatment programs, offering a wide range of services to support individuals in their recovery journey. With facilities across the Southeast, they provide inpatient and outpatient rehabilitation, detox services, and various specialty programs tailored to meet the unique needs of their patients. Their commitment to affordable, evidence-based treatment ensures that individuals can access the support they need to reclaim their lives from addiction.

📋 Description

• Answer calls, faxes, and emails from referring hospitals, detox centers, psychiatric hospitals, and physicians' offices • Conduct initial telephone screenings to determine behavioral health needs and level of care • Gather demographic, insurance, medical, psychiatric, and substance use information • Explain behavioral health programs, services, and the admission process • Verify insurance eligibility and obtain financial arrangements • Coordinate admissions with Bradford Health Services facilities • Schedule assessments, intake appointments, and admissions • Collaborate with case managers, social workers, and community referral sources to facilitate continuity of care • Track referrals, admissions, and follow-up activities • Maintain accurate and confidential patient records in the electronic health record system • Ensure compliance with HIPAA, organizational policies, and regulatory standards • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED; college helpful • Knowledge of chemical dependency desired • Knowledge of admissions/customer service and two years' experience desired • Ability to interact with the professional community • Excellent spoken and written communication skills • Reliable transportation • Self-motivated • Able to see at 20/40 corrected in each eye and hear; hearing aid accepted • Valid state driver's license and safe driving record • Emotionally and physically capable of functioning under stressful situations • Regular attendance • Ability to work cooperatively with co-workers, managers, clients, and prospective clients • If recovering, two years of continuous verifiable sobriety • Strong communication and active listening • Customer service and conflict resolution • Knowledge of behavioral health and substance use disorders • Crisis assessment and de-escalation • Documentation and EHR proficiency • Organization, multitasking, and attention to detail • Empathy, professionalism, and confidentiality

🏖️ Benefits

• Three BCBSAL medical plans with improved rates, co-pays, and prescription benefits • Domestic partner coverage and wider in-network provider network • Employee Assistance Program (EAP) • Digital wellness tools, CBT modules, and wellness coaching • Pet insurance • Home and auto insurance • Family legal services • Student loan repayment available for nurses and therapists • 401(k) plan through Voya • Generous paid time off (PTO) • Part-time employee benefits for those working 20+ hours per week: dental, vision, life, accident insurance, and telehealth options

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