ServiceNow Administrator

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bravium Consulting Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Bravium Consulting Inc. is a consulting firm that specializes in modernizing business operations through enterprise automation, low-code app development, and intelligent AI/ML solutions. Known for its award-winning workflow and automation capabilities, particularly on the ServiceNow platform, Bravium helps both public and private sector clients to streamline processes, improve productivity, and enhance customer experiences. The company blends big consulting expertise with the agility of a boutique firm, empowering organizations to break down digital silos and embrace digital transformation.

📋 Description

• Perform day-to-day administration, configuration, maintenance, and support of the ServiceNow platform • Manage users, groups, roles, ACLs, and role-based access controls • Configure and support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog • Configure and maintain Catalog Items, Record Producers, workflows, approvals, and fulfillment processes • Build, configure, troubleshoot, and maintain workflows and Flow Designer flows • Configure forms, fields, UI Policies, Client Scripts, Business Rules, notifications, events, assignment rules, SLAs, and scheduled jobs • Support CMDB administration, CI classes, relationships, data quality, and CSDM alignment • Manage data imports, Import Sets, Transform Maps, scheduled data loads, and ongoing data maintenance • Support update sets and deployments across development, test/UAT, and production environments • Assist with instance cloning, upgrades, patches, testing, and release management activities • Monitor platform health, investigate system issues, troubleshoot configurations, and provide production support • Create and maintain reports, dashboards, and performance metrics • Support ServiceNow APIs, MID Servers, and integrations with external enterprise systems • Perform configuration and regression testing and support automated testing using ServiceNow Automated Test Framework (ATF) • Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives • Work closely with developers, business analysts, architects, and product owners to maintain platform stability, support business processes, troubleshoot issues, and implement configuration changes • Support federal government clients

🎯 Requirements

• 3+ years of hands-on experience administering and configuring the ServiceNow platform • Experience supporting ServiceNow within a federal government environment preferred • Strong knowledge of ServiceNow administration, configuration, user management, security, and access controls • Working knowledge of Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, workflows, and ServiceNow APIs • Experience maintaining Configuration Items, CI relationships, CMDB data quality, and CSDM concepts • Experience with Import Sets, Transform Maps, data loads, and data maintenance • Experience with update sets and promoting changes across ServiceNow environments • Strong analytical and problem-solving skills with the ability to troubleshoot platform and configuration issues • Ability to work effectively with developers, business analysts, technical teams, and federal stakeholders • Experience with ServiceNow modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps • Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related field • ServiceNow Certified System Administrator (CSA) required • ServiceNow CIS certification in an applicable domain preferred • U.S. Citizenship is required • Active Public Trust clearance or the ability to obtain one • Identity verification after a conditional offer and prior to the start date is a required condition of employment

🏖️ Benefits

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Paternity Leave • Annual performance bonuses • Referral bonus • Flexible work arrangements • Access to robust training and professional development program • Employee Assistance Program (EAP) for mental health and wellness support