Client Success Manager

🔥 2 hours ago

🌵 Arizona, California, +25 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Client Partner

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Breezeway

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Breezeway is the leading property operations and services platform for short-term rentals. Its property operations platform helps coordinate, communicate, and verify detailed work at properties, delivering the best service experience to guests and homeowners. Breezeway's software and mobile apps have facilitated over 30M property tasks and helped thousands of short-term rental operators and hospitality professionals meet detailed service standards. Combining deep learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway is bringing service optimization to the property management space.

📋 Description

• Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway. • Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features. • Maintain continuous engagement with clients to increase value and build confidence in the product by providing ongoing education on new features and products. • Drive further adoption. • Identify upsell opportunities. • Identify business churn risks early, and create action plans to circumvent them. • Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities. • Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business. • Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

🎯 Requirements

• 2-4 years experience in client success or account management. • Experience promoting SaaS solutions in a client success role. • Strong project management and prioritization methods. • Experience with CRM software and web-based tools. • Proven ability to effectively juggle multiple projects with competing priorities. • Experience in startups is a bonus. • Experience in the property management industry is a bonus.

🏖️ Benefits

• Health insurance • Remote-first culture • Professional development opportunities • Equal opportunity employer