Vice President, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $250k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Brightfield

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Brightfield is a leading provider of extended workforce market intelligence, utilizing its AI platform, TDX, to help global businesses identify and realize savings opportunities in contingent workforce spending. By automating time-consuming tasks and enabling insightful SOW analysis, Brightfield empowers organizations to negotiate supplier contracts with greater certainty and achieve significant ROI across various industries, including healthcare, technology, and financial services.

📋 Description

• Build a deep understanding of each customer’s objectives, stakeholders, decision process, and business problems • Advise customers on recommended actions rather than simply asking what they want • Connect TDX use cases to measurable business outcomes, establish success measures and baselines, and make achieved value visible • Drive retention, renewal, and expansion through customer value realization • Understand renewal mechanics, risk, expansion opportunities, and commercial trade-offs • Take ownership of unclear customer or cross-functional situations and move issues to resolution • Mobilize Product, Data, Advisory, Sales, and other resources while maintaining accountability for customer outcomes and commercial relationship health • Translate customer issues and requirements into actionable inputs for internal teams and close the loop with customers • Engage credibly with practitioners and executives, including delivering difficult messages and handling conflict • Develop Customer Success leads through coaching, constructive challenge, and clear accountability • Coach team members through account strategy rather than taking over their accounts • Distinguish capability issues from process or resource issues and respond appropriately • Lead a defined area of the Customer Success team with a hands-on, outcomes-oriented approach

🎯 Requirements

• Experience leading Customer Success in a senior, hands-on capacity • Experience building executive-level customer relationships and credibility • Track record of connecting technology use cases to measurable customer business outcomes and making realized value visible • Demonstrated track record of owning or materially driving retention, renewals, and expansion • Commercial judgment and financial acumen to manage Customer Success as a growth engine without approaching the role as a sales position • Ability to develop and coach Customer Success leaders, set clear expectations, and create accountability without creating fear • Experience in services procurement and/or contingent workforce sufficient to discuss customer business problems credibly • Excellent judgment and operating discipline in ambiguous, cross-functional situations • Ability to challenge weak thinking constructively, listen first, and lead with low ego • Ability to handle conflict, deliver difficult messages, and remain effective with both practitioners and senior executives

🏖️ Benefits

• Fully remote work • Flexible work environment • Continuous learning opportunities • Inclusive work environment • Equal opportunity employment