Vice President, Client Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $275k - $300k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Virta Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

📋 Description

• Lead the Employer and Health Plan customer segments, including Implementation • Grow and evaluate systems, processes, and people to support customer growth • Grow and manage revenue from the existing book of business • Provide high-level service and communicate treatment impact and cost savings to customers • Develop and deepen relationships with executives at major employer and health plan clients • Partner with customers on program goals, KPIs, and Virta ROI • Manage and mentor Client Success and Implementation managers • Drive team efficiency and organizational scaling • Accelerate account expansions and renewals; identify renewal risks and implement remediation plans • Grow client size through product adoption and improved member participation • Partner with Patient Marketing to drive access and best-practice adoption • Advocate for customers across Operations and Product teams • Refine customer and patient experiences, including launches, onboarding, enrollment, and billing • Define, grow, and manage the Client Success team, processes, and infrastructure • In the first 90 days, learn the product and value proposition, understand the customer base, develop a growth strategy, build internal relationships, and connect with key customers

🎯 Requirements

• 15+ years of experience in Commercial Leadership, specifically within healthcare and focused on both large employers and health plans • Track record of implementing strategies to drive revenue growth through expansion and account retention • In-depth knowledge of the healthcare ecosystem and industry trends • Experience scaling a Client Success organization and managing/mentoring growing teams • Experience managing and growing other people leaders • Ability to proactively problem solve and drive new initiatives • Strong management presence and leadership ability, with communication, project leadership and interpersonal skills • Ability/flexibility to work cross-functionally within an ever-evolving, fast-paced company • Proven track record of architecting durable AI systems that solve cross-functional challenges and deliver measurable improvements to business efficiency • Ability to follow Virta’s security and privacy procedures for HIPAA-governed patient information • Legal authorization to work in the United States • Must not require employment visa sponsorship to work in the United States

🏖️ Benefits

• Equity • Bonus • Remote-first work arrangement • Security and privacy training • Benefits information provided on Virta’s Careers page