Disputes Analyst

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brightspeed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

Consulting • Logistics • Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

📋 Description

• Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation • Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details • Determine dispute validity and financial impact • Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements • Collaborate with billing operations, network, finance, carrier relations, and vendor management teams • Prepare case summaries, financial analyses, and recommendations for dispute outcomes • Process approved adjustments, credits, or escalations • Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations • Identify recurring dispute trends and present findings to leadership • Partner with leadership on process improvements • Manage dispute queues while meeting turnaround times, SLA requirements, and quality targets • Support system enhancements, workflow updates, and training for telecom dispute processes

🎯 Requirements

• Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or related field preferred, but not required with equivalent telecom experience • Telecom dispute knowledge, including access billing, intercarrier compensation, and billing variance investigation • Minimum 2 years of experience with CABS (Carrier Access Billing System), including analysis of carrier invoices, access charges, and usage discrepancies • Experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements • Ability to interpret rate structures, rules, and billing requirements • 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations • Strong analytical and problem-solving skills • Exceptional attention to detail • Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and pivot tables • Proficiency with data analysis/reporting tools • Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings • Strong written and verbal communication skills • Experience with telecom billing or mediation systems preferred, such as TEOCO, Ericsson, Oracle, SAP, or other industry platforms • Ability to manage multiple priorities in a fast-paced, high-volume environment

🏖️ Benefits

• Competitive compensation • Medical insurance • Dental insurance • Vision insurance • Life insurance • Employee assistance program • 401K plan with company match • Voluntary benefits • Paid time off programs • Remote work arrangement • Occasional overtime during peak billing or dispute cycles