Lead Product Designer – Design Systems, Experience

🔥 13 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brightspeed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

Consulting • Logistics • Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

📋 Description

• Design, document, and maintain reusable components, interaction patterns, templates, and standards for scalable digital experiences • Define component anatomy, properties, variants, states, responsive behavior, accessibility requirements, content guidance, and intended usage • Maintain Figma libraries, component documentation, contribution standards, reference designs, prototypes, and design-system artifacts • Identify gaps, duplication, inconsistencies, and implementation drift across customer experiences • Create standards for interaction behavior, visual hierarchy, responsive design, accessibility, content presentation, and design annotations • Design and validate complex components, interaction models, prototypes, and reference flows • Develop prototypes and reference experiences for complex customer journeys • Review design work for design-system consistency, accessibility, responsive requirements, and documented interaction patterns • Align Figma components, design tokens, coded components, and front-end documentation with design and technology teams • Develop reusable patterns and quality criteria for AI-enabled, conversational, and agent-based experiences • Establish AI experience patterns covering AI disclosure, capabilities, data use, customer confirmation, escalation, and human handoff • Develop patterns for AI feedback, confirmation, error handling, escalation, failure states, and human handoff • Provide craft-focused guidance on design-system usage, interaction patterns, accessibility, AI behavior, responsive design, and implementation quality • Facilitate design-system working sessions and workshops • Partner with design leadership to prioritize design-system investments • Lead through specialized expertise and influence across cross-functional teams without direct people-management responsibilities • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Design, User Experience (UX), Human-Computer Interaction (HCI), Human Factors, Visual Communication, Product Design, or a related field, or equivalent practical experience • Eight or more years of experience in product design, interaction design, design systems, UX/UI design, digital product design, or a related discipline • Demonstrated experience designing, building, or maintaining scalable design systems, reusable components, interaction patterns, and supporting documentation • Practical experience designing or prototyping AI-enabled experiences, including AI interaction patterns, agent workflows, prototypes, or reusable design solutions • Portfolio demonstrating component architecture, reusable interaction patterns, accessibility, responsive design, systems thinking, documentation, and implementation quality • Advanced knowledge of design systems, component architecture, interaction design, responsive design, accessibility, prototyping, and digital experience quality • Strong proficiency with Figma and experience creating and maintaining component libraries, design-system documentation, prototypes, and reference designs • Understanding of design tokens, coded components, front-end implementation, and Figma components • Understanding of AI-enabled experience considerations, including model behavior, prompts, system instructions, tool use, data access, confidence, latency, failure states, privacy, security, and human oversight • Ability to translate established product and experience strategies into scalable design patterns, standards, and implementation guidance • Strong systems thinking and ability to identify patterns, inconsistencies, dependencies, and reuse opportunities • Strong collaboration, communication, facilitation, and influencing skills • English proficiency required • Experience in telecommunications, broadband, utilities, subscription services, fintech, retail, service-based eCommerce, or similar industries preferred • Bilingual Spanish skills are a plus

🏖️ Benefits

• Competitive compensation • Comprehensive medical, dental, vision, and life insurance • Employee assistance program • 401(k) plan with company match • Voluntary benefits • Paid time off programs • Remote work options depending on position, business needs, and individual circumstances • Hybrid workforce and technology enabling team connectivity • Reasonable accommodation support during the hiring process