Senior Manager, Consumer Tools and Technology

🔥 18 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brightspeed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

Consulting • Logistics • Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

📋 Description

• Lead the strategy, delivery, governance, and continuous improvement of operational tools, technology, business processes, and order flow governance • Serve as business owner for operational technology initiatives supporting Sales and Care and Customer Success organizations • Partner with Information Technology, Product, Sales, Customer Care, and Operations teams to identify needs and define system requirements • Oversee testing, validation, quality assurance, production readiness, and technology implementation • Lead the Tools, Tech and Process organization consisting of two managers and one specialist • Own the roadmap for Sales, Customer Care, and Order Operations technology • Drive automation, workflow improvements, operational documentation, adoption plans, and continuous system optimization • Lead the Order Flow Operations organization and enterprise governance of customer orders from submission through completed installation • Coordinate the enterprise Order Flow War Room and cross-functional resolution of high-priority order issues • Manage operational governance for a monthly order pipeline exceeding 40,000 customer orders • Reduce order fallout from approximately 25% to below 10% • Improve order quality and install readiness, reducing avoidable dispatches and contributing to more than $2 million in projected annual savings • Develop root cause analyses, corrective actions, exception-handling improvements, dashboards, operational reporting, and KPI monitoring • Facilitate cross-functional operational reviews and executive War Room sessions • Lead Lean and continuous improvement initiatives using automation and technology • Drive accountability, change management, executive communications, leadership development, and customer-focused operational excellence

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Operations, Engineering, Computer Science, or related field • 7–10 years of progressive leadership experience in Sales, Sales Operations, Technology, Business Operations, Telecommunications, or Customer Operations • Experience leading business technology initiatives and operational transformation programs • Demonstrated experience gathering business requirements and partnering with IT organizations • Experience leading User Acceptance Testing (UAT), business validation, and production deployments • Strong knowledge of operational workflows and order management systems • Experience leading cross-functional operational governance • Strong analytical, problem-solving, and organizational skills • Advanced experience with Power BI, Tableau, SQL, Excel, or similar reporting tools • Lean, Six Sigma, Agile, or Product Management experience preferred

🏖️ Benefits

• Competitive compensation • Medical insurance • Dental insurance • Vision insurance • Life insurance • Employee assistance program • 401(k) plan with company match • Voluntary benefits • Paid time off programs • Wellness support covering physical, emotional, and financial health • Flexible work arrangements depending on position, business needs, and individual circumstances • Technology enabling team connectivity • Hybrid workforce environment • Equal opportunity and inclusion initiatives • Reasonable accommodation for applicants with disabilities/veteran status