Customer Account Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

brightwheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 $55M Series C - Brightwheel on 2021-02

Education • SaaS • B2B

brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.

📋 Description

• Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers • Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions • Understand every customer’s goals and priorities, and translate them into strategic recommendations that drives retention, product adoption and overall satisfaction • Leverage your brightwheel product knowledge to lead meaningful customer conversations and help customers maximize their brightwheel experience • Partner with internal leadership teams to resolve customer escalations and deliver timely and effective Voice of Customer feedback • Call, email and text our current customers to assess brightwheel engagement, identify challenges, drive resolutions, and secure their commitment to staying on brightwheel • Test and pilot new outreach tactics to boost retention and increase the value customers get from brightwheel

🎯 Requirements

• Proven track record of hitting/exceeding challenging goals • Strong work ethic, determination to succeed, and a team-first mindset • Highly coachable, eager to learn, and energized by collaboration • Naturally curious, resourceful, and proactive in solving problems • Experience in sales, account management or customer success, with a focus on customer retention • Comfortable operating in a high volume environment (e.g., 60-70 calls/day) • Exceptional ability to identify customer challenges, recommend solutions, and overcome objections with tenacity, patience and deep empathy • Excellent communication, organizational, time-management, and prioritization skills • High tolerance for ambiguity - this is one of our newest teams and the role and goals will change over time • Preferred Experience: Salesforce, basic excel /sheets, startup environment, early education, fully Bilingual in Spanish

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Generous paid parental leave • Flexible PTO so you can recharge when you need it • Local retirement or savings plans (e.g., 401(k) in the U.S.) • Equity opportunities for long-term success