Senior Technical Program Manager, AI

🕒 June 13

🇺🇸 United States – Remote

💵 $154k - $237k / year

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

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brightwheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 $55M Series C - Brightwheel on 2021-02

Education • SaaS • B2B

brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.

📋 Description

• Drive high-stakes, multi-stakeholder technical programs that embed AI capabilities across our entire product surface area—ensuring tight synchronization between data, platform, and frontend product teams. • Manage the complex execution dependencies of building software that recommends next steps, completes routine work, and automates meaningful parts of our customers’ operations. • Partner with engineering leadership to design and operate an AI hybrid workforce, establishing the necessary guardrails, evaluation frameworks, governance, and observability required for autonomous agents. • Streamline internal engineering velocity by implementing AI-powered tooling, automated testing pipelines, and agentic workflows that catch issues early and minimize operational overhead. • Apply an AI-native programmatic approach to optimizing internal functions like customer support and onboarding, ensuring cross-functional alignment as we scale. • Facilitate critical technical trade-offs, driving consensus on build-versus-buy decisions, architectural patterns, and platform leverage without losing momentum.

🎯 Requirements

• A strong computer science foundation: You have a 4-year computer science degree or equivalent depth in core CS topics, giving you the technical grounding to reason well across distributed systems, machine learning abstractions, and data architecture. • A record of orchestrating complex systems at scale: You have a proven track record of landing highly technical, multi-team programs from inception to production deployment. You understand what it takes to make deeply integrated products succeed in live production environments. • Applied AI familiarity in production: You have driven programs involving AI, LLM orchestration, or automated data pipelines. You understand the nuances of non-deterministic software, including evaluation, prompt engineering, latency bottlenecks, and safety boundaries. • Influence without authority: You have extensive experience driving alignment across senior engineers, product directors, and executive stakeholders without having direct reporting lines over them.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Generous paid parental leave • Flexible PTO so you can recharge when you need it • Local retirement or savings plans (e.g., 401(k) in the U.S.)