Call Center Representative

🔥 31 minutes ago

🦬 Wyoming – Remote

🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Briljent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

💼 Consulting

🏥 Healthcare

🏛️ Government

Consulting • Healthcare • Government

Briljent is a consulting and professional services firm that helps organizations bridge the gap between strategy and execution by focusing on people and performance. Since 1998, Briljent has delivered training, organizational change management, project and program management (PMO), health strategy and innovation, staffing services, and integrated solutions that combine consulting, project delivery, and workforce augmentation. They work with government (state and federal), healthcare and human services, education, and private sector clients (including Fortune 500 companies) to support technology implementations, compliance initiatives, workforce readiness, and complex transformations. Briljent emphasizes instructional design, certified change practitioners, PMPs, former healthcare policy and Medicaid leaders, and a proven recruiting process to deliver measurable outcomes such as increased adoption, reduced risk, and sustainable organizational change.

📋 Description

• Respond to inbound calls and other customer inquiries professionally and promptly. • Provide accurate information regarding program services, application procedures, documentation requirements, and general guidelines. • Assist customers with navigating program processes and understanding their next steps. • Review available account or application information and provide appropriate status updates. • Accurately document customer interactions, questions, and resolutions in designated systems. • Follow approved scripts, procedures, escalation protocols, and quality standards. • Identify questions or issues requiring additional assistance and escalate them appropriately. • Maintain confidentiality and protect customers’ personal and sensitive information. • Meet established expectations for attendance, call quality, productivity, documentation, and customer service. • Participate in required training, coaching sessions, team meetings, and program updates. • Adapt to changes in call volume, program procedures, and seasonal staffing needs. • Perform additional job-related duties as assigned.

🎯 Requirements

• High school diploma or equivalent • Previous customer service, call center, administrative, or public-facing experience preferred. • Ability to consistently work all assigned hours and complete required training according to a Pacific Time schedule. • Strong verbal and written communication skills. • Ability to communicate with empathy, patience, and professionalism. • Comfortable working with computers, web-based systems, and multiple applications simultaneously. • Strong attention to detail and the ability to document information accurately. • Ability to follow established procedures and explain information clearly. • Dependable attendance and punctuality. • Ability to work independently in a remote environment while remaining engaged with the team. • Reliable high-speed internet and a quiet, secure workspace suitable for handling confidential information. • Experience supporting high-volume customer service operations, government programs, human services, or public assistance programs is preferred but not required.