Help Desk Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Briljent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

💼 Consulting

🏥 Healthcare

🏛️ Government

Consulting • Healthcare • Government

Briljent is a consulting and professional services firm that helps organizations bridge the gap between strategy and execution by focusing on people and performance. Since 1998, Briljent has delivered training, organizational change management, project and program management (PMO), health strategy and innovation, staffing services, and integrated solutions that combine consulting, project delivery, and workforce augmentation. They work with government (state and federal), healthcare and human services, education, and private sector clients (including Fortune 500 companies) to support technology implementations, compliance initiatives, workforce readiness, and complex transformations. Briljent emphasizes instructional design, certified change practitioners, PMPs, former healthcare policy and Medicaid leaders, and a proven recruiting process to deliver measurable outcomes such as increased adoption, reduced risk, and sustainable organizational change.

📋 Description

• Provide technical support for a federal project • Troubleshoot issues and answer inbound calls from users having issues with the web-based scheduling tool • Respond to queries by phone, email, and remote access • Offer technical assistance with delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software • Train computer users • Train staff on troubleshooting and diagnosing problems • Gather customer feedback to improve training methods • Write and edit training manuals • Run reports and analyze common complaints and problems

🎯 Requirements

• Associate's degree in computer science or related field • Public Trust Security Clearance (will be setup upon hire) • 2 years of experience in a help desk role • Must have high-speed Internet • Must be eligible to work in the United States • No sponsorships are available currently • Ability to talk, hear, sit, stand, and use technology tools such as a laptop for extended periods • Ability to occasionally lift up to 20 lbs • Close vision and ability to adjust focus

🏖️ Benefits

• Equipment will be provided • Inclusive workplace and diversified workforce • Reasonable accommodations may be made for individuals with disabilities