Senior Creative Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Brilliant

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🍽️ Food & Beverage

💼 Consulting

Logistics • Food & Beverage • Consulting

Brilliant is a company specializing in creating and distributing branded corporate gifts, merchandise, and event products. They offer customized products with advanced technology integration, including automated gifting solutions through platforms like Salesforce, Marketo, and HubSpot. Their global fulfillment capabilities allow them to deliver products to over 180 countries from six warehouses. With a focus on sustainability and providing an exceptional recipient experience, Brilliant partners with well-known brands to elevate their corporate gifting and event needs. They provide design support, storefront solutions, and automation features to enhance user experience and streamline the logistics of corporate gifting and merchandise distribution.

📋 Description

• Serve as the primary strategic partner to clients through regular touchpoints and consultative guidance • Manage a wide variety of clients and adapt to and prioritize varying client needs • Lead complex gifting initiatives end-to-end, from curation to delivery • Align gifting programs with client goals and set them up for success • Identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion • Maintain insight into revenue and pipeline health • Anticipate risks and take action to protect and grow the business • Manage escalations quickly and empathetically while maintaining client trust and satisfaction • Pitch, sell, and implement Brilliant’s technology offerings, including Preferred Gift, Storefront, and Automations • Collaborate across Sales and internal functional teams • Communicate priorities, balance resources, and ensure seamless execution • Guide clients toward on-brand, innovative solutions using promotional products and industry trend knowledge • Provide creative direction to the creative team for Lookbooks and programming briefs • Own client relationships and project success from concept through delivery

🎯 Requirements

• 4+ years in client-facing roles such as Account Management, Customer Success, or Sales • Proven track record owning revenue targets, growing a book of business, protecting margins, and forecasting effectively • Strong relationship-building skills, high emotional intelligence, and executive presence • Comfortable leading strategic conversations with senior stakeholders • Strong, clear, direct, and flexible communication skills • Highly organized and detail-oriented, with ability to juggle multiple priorities and deadlines in a fast-paced environment • Strong follow-through • Tech-savvy with experience using Salesforce, Front, Slack, and Google Workspace • Curiosity and adaptability to new systems • Business-minded ability to uncover and convert upsell opportunities and proactively address churn risks • Positive, solutions-oriented mindset with strong ownership and continuous improvement • Ability to influence and coach others • Deep knowledge of promotional products and industry trends

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Flexible PTO • Paid company holidays • Work from home stipend for new hires • Opportunity to work with top brands and support thousands of personalized gifting experiences annually • Cutting-edge in-house technology stack and fulfillment center • Hands-on cross-functional collaboration • Global client footprint across 180+ countries • Growth and innovation opportunities contributing to new platform capabilities and workflow possibilities