Technical Customer Support Analyst II

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

📦 Logistics

🔐 Security

🚗 Transport

💰 $800M Post IPO debt on 2024-07

Logistics • Security • Transport

Brink’s Inc is a global leader in secure logistics and cash management, providing armored transport, secure storage, integrated logistics and associated security services for valuables such as currency, precious metals, jewelry, fine art, electronics and pharmaceuticals. With more than 160 years of experience and operations in over 100 countries, Brink’s serves banks, retailers, governments and businesses with end-to-end secure supply chain, cash handling and financial solutions.

📋 Description

• Execute complex work tied to incident tickets, service requests, troubleshooting steps, and issue resolution. • Develop and maintain device setup, software deployment, access provisioning, and user support documentation. • Partner with stakeholders on root-cause notes, known-error articles, and support knowledge materials. • Prepare insights, recommendations, or action plans based on service-level metrics, ticket backlogs, and recurring issue trends. • Coordinate with vendors, engineers, or infrastructure teams for escalated issues and related processes. • Develop and execute post-sale technical support and customer issue resolution deliverables for defined initiatives.

🎯 Requirements

• 2+ years of experience in post-sale technical support and customer issue resolution or a closely related field. • Experience managing deliverables, priorities, and stakeholder needs within a structured business environment. • Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities. • Bachelor’s degree in Information Systems, Engineering, Business, or related field. • Technical support experience. • Troubleshooting experience. • Incident management knowledge. • Root cause analysis knowledge. • Data analysis knowledge.

🏖️ Benefits

• Work from home • Equal opportunity employment • Reasonable accommodations/adjustments during the hiring process