Senior Customer Success Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $175k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Britive

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🚘 Automotive

💼 Consulting

💰 $20.5M Series B on 2023-03

Healthcare • Automotive • Consulting

Britive is a company providing technology solutions that enable seamless and secure access for humans and non-human identities (NHIs).

📋 Description

• Own initial deployments end-to-end, from kickoff through go-live, including discovery, architecture, tenant configuration, integration, testing, and production cutover • Configure and validate integrations across AWS, Azure, GCP, identity providers, and DevOps toolchains • Translate least-privilege, JIT, and Zero Standing Privileges objectives into Britive profiles, policies, and access workflows • Maintain deployment plans, milestones, risks, and status in Monday.com • Drive time-to-value and escalate deployment blockers early • Serve as the named technical owner for assigned accounts after go-live • Partner with Customer Success Managers on account plans, adoption, renewal risk, expansion, QBRs, and executive reviews • Drive adoption and use-case expansion and build technical cases for expansion • Own technical escalations and monitor account technical health • Deliver customer-facing training and build enablement content • Enable implementation partners and resellers and support partner-led deployments • Onboard new team members on the Britive platform and complementary technologies • Capture customer requirements and product friction for Product and Engineering • File and champion enhancement requests in Jira and distinguish configuration issues from product defects

🎯 Requirements

• Minimum 5 years in a customer-facing technical post-sales role at a B2B software company • Experience personally owning enterprise software deployments in customer environments, including scoping, configuration, integration, go-live, and handoff • Hands-on IAM and PAM experience • Working knowledge of IAM services in AWS, Microsoft Azure, or Google Cloud • Experience configuring PAM products for cloud and on-prem environments • Experience with Microsoft Entra ID, Okta, or Ping Identity • Practical Python and/or Bash/PowerShell scripting and API skills • Fluency with REST APIs, JSON, and CLI tooling • Working SQL proficiency • Strong technical triage and troubleshooting discipline • Excellent client-facing communication skills • Ability to manage multiple concurrent customer engagements and competing priorities • Comfort with ambiguity and startup pace; resourceful, self-directed, and a fast self-learner • Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience • Nice-to-have: Terraform, Kubernetes, GitHub Actions, GitLab CI, secrets management, project/helpdesk tooling, SIEM/observability platforms, Zero Trust, compliance frameworks, partner enablement, relevant cloud/identity/security certifications, and early-stage technology company experience

🏖️ Benefits

• Work from anywhere in the US • Fully remote (US only) • Competitive compensation and meaningful equity • Medical, dental, and vision insurance • Paid parental leave benefits • 401k (U.S.) • Flexible + Unlimited PTO (U.S.) • Career development opportunities and paths • Home office and connectivity stipends • Team socials + Offsites