Customer Service Representative

🔥 14 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brook + Whittle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🍽️ Food & Beverage

📦 Logistics

💰 Venture Round on 2014-01

Manufacturing • Food & Beverage • Logistics

Brook + Whittle is a leading company in the packaging industry, specializing in sustainable and innovative labeling and packaging solutions. They offer a wide range of products, including pressure-sensitive labels, shrink sleeves, flexible packaging, and heat transfer labels, catering to various markets such as craft beverages, food packaging, personal care, and premium beverages. The company is dedicated to sustainability, with a vision and strategy to provide circular solutions, recycled content, and renewable options to reduce carbon footprints. They are recognized for their commitment to pioneering proprietary technologies that enable recycling and lessen waste stream pollution. Their approach focuses on integrity and long-term difference-making, offering services that help brands meet their sustainability goals through bespoke design possibilities and agile supply chains.

📋 Description

• Manage incoming contacts and, when appropriate, initiate customer contact via phone, email, and other methods • Greet customers and ascertain the reason for contact • Provide accurate, complete product and service information using procedures, guidelines, information systems, and resources • Build sustainable customer relationships through open and interactive communication • Guide customers in initiating and maintaining customer accounts and orders • Listen actively, gather relevant information, escalate concerns when needed, and communicate proposed resolutions • Identify and assess customer needs to achieve satisfaction • Provide relevant and appropriate company information • Contribute to team objectives as needed • Recommend potential products or services to management based on customer input • Process and monitor orders from ticket creation through proofing and submission to production • Work under supervision while often operating independently with select customers

🎯 Requirements

• Demonstrated customer support experience • Excellent communication and active listening skills • Customer orientation and ability to adapt/respond to different types of personalities • Information technology user literacy: desktop computing and applications, especially Apple OSX-related tools • Experience accessing and using databases • Ability to multi-task, prioritize and manage time effectively and efficiently • Willingness to learn the custom product label printing business • Ability to work effectively in a remote, home-based office environment • Desktop computing skills • Ability to work 7:00 AM–3:30 PM MST

🏖️ Benefits

• 10 paid holidays • Starting 2 weeks vacation at an accrued rate • Telemedicine • Life insurance • Long term disability insurance • Employee assistance program (EAP) • Medical insurance • Dental insurance • Vision insurance • Short term disability insurance • Voluntary life insurance • Flexible spending account – health care and/or dependent care • Critical illness insurance • Hospital indemnity insurance • Accident insurance • 401(k), auto-enroll at 3% after the first month following 90 days of employment • Recognition program • Advancement opportunities