Call Center Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Illinois – Remote

🐊 Florida – Remote 🌽 Illinois – Remote

💵 $73.6k - $106.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Brunswick Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

✈️ Travel

🏭 Manufacturing

Logistics • Travel • Manufacturing

Brunswick Corporation is a global leader in marine recreation, specializing in manufacturing boats, engines, and propulsion systems. With a commitment to innovation and technology-driven solutions, Brunswick transforms experiences on the water and beyond. The company is home to over 60 leading brands in the marine industry, including Mercury Marine, Sea Ray, and Boston Whaler, and offers a wide range of parts, accessories, and services. With a strong emphasis on consumer insights, Brunswick aims to be a trusted partner to its customers while building ecosystems that challenge conventional norms. Headquartered in Mettawa, IL, Brunswick operates in 27 countries with approximately 19,000 employees.

📋 Description

• Lead, coach, and develop a team of customer service representatives • Foster accountability, collaboration, and customer-centric service • Manage daily contact center operations, staffing, and service levels • Monitor KPIs and use data to drive performance improvements • Oversee onboarding, training, and ongoing development programs • Ensure team readiness for new processes, systems, and business initiatives • Manage quality assurance programs and coaching efforts • Resolve escalated customer concerns and identify process improvement opportunities • Partner with cross-functional teams to improve the overall member experience • Prepare and communicate operational performance results and recommendations

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 5+ years of customer service, contact center, or member support experience • 3+ years of leadership experience managing customer-facing teams • Demonstrated success coaching employees and improving team performance • Strong communication, organizational, and problem-solving skills • Ability to manage multiple priorities in a dynamic environment • Experience with workforce management, CRM, and contact center technologies • Knowledge of quality assurance programs, performance metrics, and analytics • Experience with Salesforce, RingCentral, or similar platforms • Advanced Microsoft Office skills, particularly Excel and PowerPoint • Ability to work Monday through Friday, 8:00 AM–5:00 PM Eastern Time, with occasional holiday coverage

🏖️ Benefits

• Annual discretionary bonus eligibility • Medical insurance • Dental insurance • Vision insurance • Paid vacation • 401(k) with up to 4% company match • Health Savings Account with company contribution • Well-being program • Product purchase discounts • Discounted membership rates • Growth and development opportunities • Fully remote work