Program Manager – Complex Chronic Disease, Clinical Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Bon Secours Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Bon Secours Mercy Health is a leading health care organization committed to transforming health care delivery and services through strategic innovation and compassionate care. Operating hospitals and clinical sites in the U. S. and Ireland, the organization focuses on extending health care access, improving patient outcomes, and enhancing value through emerging technologies and strategic partnerships. With a commitment to service and stewardship, Bon Secours Mercy Health also prioritizes enhancing the quality of life for underserved communities while advocating for sustainability. The organization’s initiatives include digital innovation, diversified growth through investments and partnerships, and providing high-value care across its core clinical operations.

📋 Description

• Lead planning, implementation, operationalization, scaling, and continuous improvement of enterprise-wide program management initiatives • Lead development and implementation of enterprise programs aligned with strategic priorities and value-based care objectives • Develop program charters, roadmaps, implementation plans, business cases, budgets, operational models, policies, procedures, specifications, requirements, schedules, and status reports • Coordinate multidisciplinary teams across clinical operations, population health, specialty care, ambulatory practices, virtual care, digital health, analytics, and information technology • Engage stakeholders and lead change management to drive adoption of new workflows and care models • Establish governance structures, milestones, risk mitigation plans, and executive reporting processes • Assess operations and develop implementation strategies for program readiness, compliance, and performance • Identify process improvement opportunities and recommend corrective actions • Lead product and service go-live events and analyze market relationships and needs • Optimize and coordinate system-wide initiatives with vendors, informatics, and frontline service providers • Implement and manage standardized processes, reporting, and approaches across organizational divisions • Track and monitor KPIs and business-to-business operations data; interpret and report results to management at regional, market, and system levels • Support quality control standards and policy work, including reporting, process and control evaluation, remediation, and monitoring • Facilitate and lead teams, groups, meetings, and discussions • Maintain knowledge of healthcare trends, compliance regulations, standards, and directives • Provide feedback to subject matter experts on products and services and suggest future program development • Maintain personal and professional development

🎯 Requirements

• 4 year/Bachelor's degree in healthcare, business administration, finance, analytics, informatics, or related field (required) • 5+ years of experience in healthcare program management, clinical operations, population health, quality improvement, or project management (required) • Knowledge of chronic disease management • Knowledge of value-based care models • Knowledge of healthcare operations and delivery • Experience with EMR systems, preferably EPIC, and integration • Program and project management skills • Ability to develop KPIs, dashboards, and performance improvement plans • Ability to lead through influence and lead multidisciplinary teams • Executive-level stakeholder engagement • Change management • Ability to scale operational initiatives across multiple sites of care • Lean principles • Verbal, written, and presentation communication skills • Strong analytical, organizational, and problem-solving skills • Must work day shift / United States of America work shift

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical, dental, vision, and prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental and FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development support • Continuing education support