Hypercare Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Manage the transition from implementation to ongoing administration for new client installations on the bswift platform • Coordinate go-live, events-in-transition, and post-go-live hypercare activities • Manage timelines and internal operations, updating executive leadership on governance and execution • Identify and mitigate project risks, escalating appropriately and communicating delivery dates • Lead transition, knowledge transfer, training, status, and other implementation-related meetings • Ensure implementation documentation is completed and understood by receiving teams • Hold internal stakeholder teams accountable for key milestones across implementation, client services, service center, and center of excellence teams • Monitor client health after go-live and create feedback loops for lessons learned and continuous improvement • Track industry trends and recommend changes to the client service approach

🎯 Requirements

• Bachelor's degree in business administration or related field • 5+ years of project management, implementation, and/or client relationship management experience within the benefits administration space • Excellent written and verbal communication skills with internal, external, technical, and non-technical team members • Ability to work independently and as part of a team • Strong problem-solving skills • High productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness • Ability to take initiative and meet challenges with resourcefulness and innovative approaches while maintaining quality

🏖️ Benefits

• Comprehensive health, dental, and vision plans • Performance-based incentives for most roles • Remote-first, office-friendly environment • Employer-sponsored retirement savings programs • Professional development, training, and career growth resources • Supportive collaborative culture • Mental health, financial planning, and wellness resources