Senior Associate, Service Delivery

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Resolve client issues and respond to inquiries about bswift products using research and internal systems • Triage email and voicemail tickets within 24 hours and own them through resolution • Provide escalation support and proactive client updates • Maintain internal systems knowledge for general and specialized client requests • Support and provide technical guidance during implementation of new client benefits websites • Maintain client sites, including benefit class matrices, requirements documentation, rates, permissions, field options, site text, and question logs • Perform quality assurance testing and support issue resolution • Manage carrier and payroll feed setup and ongoing maintenance workflows • Prepare and deliver technical and product presentations, demonstrations, and trainings • Lead client meetings and create agendas as needed • Drive process improvements and operational efficiencies • Develop and implement fulfillment procedures • Coach and mentor team members and share customer insights across teams • Assist with sales and marketing activities • Support special projects and other assigned responsibilities • Model bswift’s core values

🎯 Requirements

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience • 3+ years of experience in benefits administration, including hands-on experience supporting benefits administration platforms and processes • 3+ years of experience in a client services role • 2+ years of project management experience • Solid technical background and ability to navigate complex systems • Hands-on experience with benefits administration systems • Experience with payroll systems, HRIS, or related software platforms is strongly preferred • Advanced Microsoft Excel proficiency, including VLOOKUPs, Pivot Tables, and basic formulas • Strong written and verbal communication skills for technical and non-technical audiences • Strong analytical skills and ability to synthesize complex data into actionable insights • Ability to operate effectively and make timely decisions in a fast-paced, ambiguous environment • High productivity, organization, reliability, accuracy, and attention to detail • Initiative, resourcefulness, and innovative problem-solving skills • Commitment to teamwork, client service, and business results • Experience mentoring or coaching junior team members is preferred • Prior sales support or client-facing presentation experience is preferred • Experience supporting annual enrollment cycles and large client implementations is preferred

🏖️ Benefits

• Comprehensive health, dental, and vision plans • Performance-based incentives for most roles • Remote-first, office-friendly environment • Employer-sponsored retirement savings programs • Professional development, training, and career-growth resources • Supportive collaborative culture • Mental health, financial planning, and wellness resources