Senior Implementation Delivery Lead

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Serve as bswift’s technical and subject matter expert during implementation status meetings and client-facing meetings • Manage client expectations, communicate project status, and establish realistic delivery timelines • Consult clients on industry best practices and recommend system and process improvements • Build and maintain strong client relationships • Research and recommend system enhancements and collaborate with Product Managers and Developers on specifications • Manage multiple implementation workstreams, including system configuration, testing, auditing, COBRA and Direct Bill setup, employee communications, vendor integrations, data conversion and migration, and payroll configuration • Monitor project milestones, deliverables, and deadlines • Collaborate cross-functionally to deliver services accurately, efficiently, and on schedule • Identify project risks and communicate mitigation strategies to the Implementation Delivery Manager • Research, troubleshoot, and resolve client inquiries about system functionality, configuration, and process gaps • Stay current on benefits administration trends, emerging technologies, and implementation best practices • Recommend improvements to delivery processes, methodologies, and service models • Support operational efficiency and improved client outcomes • Improve implementation tools, documentation, and standards • Coach and mentor Implementation Analysts • Provide guidance on implementation best practices, issue resolution, and client communication • Foster collaboration, accountability, and knowledge sharing across the implementation team • Assist in developing team capabilities and high-quality service delivery standards

🎯 Requirements

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field • 5+ years of client relationship management, consulting, and implementation experience • Current or previous experience with benefits administration platforms, implementation processes, and methodologies • Proven experience managing complex client implementations and multiple concurrent projects • Demonstrated success developing and maintaining strong relationships with clients and brokers • Excellent verbal and written communication skills • Strong customer service orientation • Strong organizational skills and attention to detail and accuracy • Ability to work independently and collaboratively in a team environment • Ability to navigate ambiguity and make sound decisions in a fast-paced environment • Strong analytical and problem-solving skills • Ability to take initiative, demonstrate resourcefulness, and implement innovative solutions • Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, data analysis, and reporting • Proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Teams • Strong leadership, coaching, and mentoring capabilities • Willingness and ability to travel as business needs require

🏖️ Benefits

• Health, dental, and vision plans • Performance-based incentives for most roles • Remote first, office friendly environment • Employer-sponsored retirement savings programs • Professional development, training, and career growth resources • Supportive collaborative culture • Mental health, financial planning, and wellness resources