Senior Service Delivery Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Deliver high-quality client implementations and ongoing service excellence • Develop and maintain strategic and operational client relationships • Serve as primary point of contact for complex client needs • Lead recurring client and quarterly stewardship meetings • Advise clients on best practices and recommend system and process improvements • Gather and document implementation requirements and obtain client sign-off • Configure the benefits administration system for implementations, benefit changes, acquisitions, and enhancements • Execute and oversee system testing for accurate configuration and production readiness • Ensure non-automated service delivery processes align with contractual scope and client requirements • Research, troubleshoot, and resolve complex system and process-related inquiries • Coordinate with Product Management, Development, Call Center, and internal service teams • Support system enhancements, operational efficiency, sales, renewals, and strategic initiatives • Contribute to client presentations, documentation, training materials, and best practices • Provide peer guidance and act as a subject matter expert • Lead or support special projects

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and experience • 6+ years of experience in benefits administration and direct client service • Experience with a benefits administration platform, HRIS, or benefits/technology-enabled services environment • 3+ years of project management experience supporting complex client initiatives • Strong technical aptitude and ability to manage complex system configurations • Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas • Excellent written and verbal communication skills • Strong project management and stakeholder management skills • Strong analytical and strategic thinking skills • Ability to make sound decisions in a fast-paced, ambiguous environment • High level of organization, accountability, accuracy, and attention to detail • Strong commitment to client service, teamwork, and measurable business outcomes • Ability to manage multiple priorities and adapt in a dynamic environment • Willingness to travel up to 10% as needed

🏖️ Benefits

• Comprehensive health, dental, and vision plans • Performance-based incentives for most roles • Remote first, office friendly environment • Employer-sponsored retirement savings programs • Professional development, training, and career growth resources • Supportive collaborative culture • Mental health, financial planning, and wellness resources • Annual corporate bonus of 15%