Senior Service Delivery Manager

Job not on LinkedIn

🔥 38 minutes ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Deliver high-quality client implementations and ongoing service excellence • Develop and maintain strategic and operational relationships with assigned clients • Serve as primary point of contact for complex client needs and resolve issues • Lead recurring client and quarterly stewardship meetings • Consult clients on best practices and recommend system and process improvements • Gather, document, and obtain sign-off on implementation requirements and configuration materials • Configure the benefits administration system for implementations, annual changes, acquisitions, and enhancements • Execute and oversee system testing for accurate configuration and production readiness • Research, troubleshoot, and resolve complex system and process-related inquiries • Coordinate with Product Management, Development, Call Center, and internal service teams • Support system enhancements, operational efficiency, and process improvement initiatives • Contribute to sales, renewal, strategic initiatives, presentations, and growth opportunities • Act as a subject matter expert and provide peer guidance and knowledge sharing • Contribute to documentation, training materials, and best practices • Lead or support special projects as assigned

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and experience • 6+ years of experience in benefits administration and direct client service • Experience with a benefits administration platform, HRIS, or benefits/technology-enabled services environment • 3+ years of project management experience supporting complex client initiatives • Strong technical aptitude and ability to manage complex system configurations • Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas • Excellent written and verbal communication skills • Strong project management and stakeholder management skills • Strong analytical and strategic thinking skills • Ability to make sound decisions in a fast-paced, ambiguous environment • Organization, accountability, accuracy, and attention to detail • Commitment to client service, teamwork, and measurable business outcomes • Ability to manage multiple priorities and adapt in a dynamic environment • Willingness to travel up to 10% as needed

🏖️ Benefits

• Health, dental, and vision plans • Performance-based incentives for most roles • Remote-first, office-friendly environment • Employer-sponsored retirement savings programs • Professional development, training, and career-growth resources • Supportive collaborative culture • Mental health, financial planning, and wellness resources • Annual corporate bonus of 15%

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