Technical Services Manager – Hardlines

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bureau Veritas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1828

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Bureau Veritas Group is a global leader in testing, inspection, and certification services. With a mission to shape a world of trust, the company serves 400,000 clients across 140 countries, ensuring that various industries meet quality, health, safety, and environmental standards. Bureau Veritas is committed to providing innovative services that enhance safety, improve efficiency, and support sustainable development.

📋 Description

• Provide technical, client, and business-line support for the Americas region and global business line • Support technical services, strategy, new product development, global processes, capacity planning, and technical governance • Identify opportunities for new products and revenue through service expansion and development • Monitor, develop, and manage technical aspects of globally executed regulatory services for Americas customers • Maintain awareness of industry best practices and standards and provide technical insight, interpretations, and recommendations • Maintain and improve quality systems and technical-services processes • Respond to technical questions from the Tech Inquiry Mailbox within required turnaround times • Develop SOPs, methods, work instructions, and standard interpretation practices • Develop and conduct technical training for internal and external audiences in the Americas • Assess client needs and match them to Bureau Veritas testing offerings • Monitor customer inquiries and identify potential services outside the current scope • Monitor regulatory and industry-standard changes and update or develop testing methodologies • Resolve technical issues across regional sites and with clients • Participate in global processes and continuous improvement • Support client satisfaction initiatives with Lab Managers/Directors and Business Development teams • Provide regulatory interpretations and support sales of knowledge products • Build relationships with industry and multi-stakeholder organizations, governmental agencies, and clients • Develop technical marketing content, support RFPs, and introduce Bureau Veritas services • Lead implementation of new, repackaged, and extended technical services • Ensure accurate and consistent test methods across the Americas region • Monitor adherence to global testing methodology and audit/correlation programs • Assist with complaint investigations and resolutions • Align regional testing capabilities and capacity with sales and marketing plans

🎯 Requirements

• Bachelor's degree in a related field required • Minimum of 5 years of experience with customer services and/or direct customer interface • 2–3 years of relevant experience required in the assigned service line or related discipline • Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment • Ability to work with customers, determine requirements, secure additional business, define and solve problems, and ensure customer satisfaction • Ability to work under pressure, handle crisis situations, and balance several tasks simultaneously • Highly developed organizational and interpersonal skills • Ability to interpret regulations and standards • Strong math skills and working knowledge of statistical procedures • Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical packages • Familiarity with laboratory instrumentation and equipment • Excellent oral and written communication skills and presentation ability • Technical aptitude and ability to assimilate and assess new information • Ability to prioritize and perform required follow-up • Ability to travel up to 20% in the USA, with limited international travel • Master's degree is a plus • Membership in one or more relevant organizations; managers must hold membership above member status